Customer Service Advisor

Evolve Personnel; Dudley; On-site; GBP 20,000 - 28,000; Full time

Job summary

A local staffing agency based in Dudley is seeking a Customer Service Advisor to enhance customer support for new and existing clients. The successful candidate will be responsible for addressing customer inquiries via phone and email, managing complaints, and performing administrative tasks. Ideal candidates should possess excellent communication and customer service skills. This role promises a dynamic working environment with a focus on client satisfaction.

Qualifications

• Excellent communication skills required.
• Experience in a customer support role necessary.
• Must demonstrate excellent customer service skills.

Responsibilities

• Providing support to new and existing customers.
• Responding to customer queries via phone/email.
• Processing complaints and advising customers.

Skills

Excellent communication skills

Experience in a customer support role

Excellent customer service skills

Job description

We are now recruiting for a Customer Service Advisor to join an established business based in the Dudley area. The Customer Service Advisor will provide support to new and existing customers providing a high level of customer service at all times, you will be working as part of a busy customer services department.

As the Customer Service Advisor you will be responsible for :

• Providing support to new and existing customers
• Responding to customer queries via phone/email
• Responding to any issues regarding pricing or orders
• Processing complaints and advising customers
• Processing credits/advising customers
• Admin duties
• Signing customers up to services

Requirements:

• Excellent communication skills
• Experience in a customer support role
• Excellent customer service skills

If you would be interested in the position of Customer Service Advisor please apply now with your up to date CV to be considered.