Customer Service Advisor

Pratap Partnership Ltd; Doncaster; On-site; GBP 25,000 - 29,000; Full time

Job summary

A private property company in Doncaster is seeking a customer service representative to assist with tenant inquiries and property maintenance. The role requires previous customer service experience, excellent problem-solving skills, and strong communication abilities. Benefits include healthcare, holiday entitlement, and a supportive work environment.

Benefits

26 days holiday + bank holidays

On-site free parking

Private healthcare

Subsidised gym membership

Pension scheme

Qualifications

• Previous administrative and telephone customer service experience is essential.
• Ability to balance multiple priorities in a team environment.
• Strong communication skills, especially verbal.

Responsibilities

• Assisting with property and tenant focused tasks via email and phone.
• Ensuring excellent customer service for tenants and contractors.
• Maintaining accurate call records on the IT system.

Skills

Customer service experience

Telephone communication

Problem-solving skills

Teamwork

Verbal communication

Job description

Overview

Customer-service based role - Property sector- up to £25,000

Working within a private property company, this role within the Customer Support Team assists with all aspects of the customer rental journey, as well as ensuring adequate and compliant property maintenance is carried out by external contractors.

We're looking for someone with experience in a customer service role, ideally with plenty of telephone experience, with a customer-focused attitude, to ensure a positive experience for all residents and prospective tenants.

Benefits

• 26 days holiday + bank holidays, rising with service
• On-site free parking
• Private healthcare
• Modern offices with a supportive team environment
• Death in service benefit
• Pension scheme
• Subsidised gym membership

Responsibilities

• Assisting with varied,high-volume property and tenant focused tasks throughout the day, generated through email and phone queries and requests, including property rental lifecycles, and planned and preventative property maintenance tasks
• Liaisingon a daily basis with tenants and prospective tenants, ensuring excellent customer service at all times whether on the phone or over email.
• Liaisingon a daily basis with external contractors and contracting companies to ensure work is carried out and booked in in a timely manner, and standard of service are upheld
• Coordinatingmaintenance requests and ensure timely resolution of issues reported by tenants.
• Maintaining accurate call records through data entry and record keeping on the IT system

Requirements

• Previous administrative and telephone customer service experience is essential
• Used to working in a team workflow environment - task-focused and able to balance multiple priorities
• Excellent problem-solving skills, able to come up with solutions and advise on actions
• Works well under pressure with high-volume tasks and frequent interruptions
• Strong communication skills, especially verbal - used to dealing with potentially difficult or vulnerable customers

This is a chance to join a growing business, with a supportive team, in a pivotal customer-facing role. There are excellent opportunities for progression within this business.