Customer Service Advisor

Mawdsleys; Doncaster; On-site; GBP 20,000 - 30,000; Full time

Job description

To portray and maintain a professional, attentive, helpful service to the client database.

To deliver a positive experience on all contacts made.

To represent the Company in a polite, efficient manner at all times.

Responsible for the account management of their allocated customer portfolio.

Duties & Responsibilities

1. Dealing with enquiries from Clients and customers:
2. Enquiries from customers on prices and stock availability
3. Temperature Deviations - communication to customers requesting disposition.
4. Obtain PODS across all channels if client struggles
5. Providing the relevant C of A documents to customers
6. SOR enquiries
7. Enquiries from customers on product PIP and/or EAN for electronic ordering
8. Stock control interaction with clients request for inventory discrepancies
9. Accommodate enquiries from other areas of the business, Finance, wholesale, hospital division.
10. Ensuring all training and updates to training completed
11. Interaction with Q90/RH ops
12. Failed deliveries - communications to customer
13. Polar speed interactions
14. EORI Supplementary declarations - TSS
15. Handling all incoming and outgoing phone calls
16. Adhere to Health and Safety guidelines in place.
17. To be flexible in working hours to ensure the needs of the Company are met.

The above is not an exhaustive list of duties and you will be expected to perform different tasks as directed by your changing role within the organisation and the overall business objectives of the company.

Qualifications & Skills

1. Pleasant disposition.
2. People Skills
3. Excellent telephone manner.
4. Good analytical and organisation skills
5. Computer literacy in all MS office and in house order system (Full training will be given)
6. Works independently and proposes solutions to problems
7. Takes in information quickly and accurately
8. Ability to work under pressure and to tight deadlines.
9. Resolves known problems using existing
10. Plans own time effectively
11. Team Player
12. Must have GCSE Grade C and above in Maths and English.
13. At least 2 years Previous experience in a similar environment
14. Educated with GCSE grade C and above

Interested in this Customer Service Advisor role? Apply now with your updated CV.