Customer Service Advisor

NFU Mutual; Dingwall; On-site; GBP 23,000 - 28,000; Full time

Job summary

A leading insurance agency is seeking two individuals to enhance their customer service team in Dingwall and Thurso. The role offers full training in a supportive environment with opportunities for career advancement. Applicants should demonstrate strong communication skills and a commitment to excellent customer service.

Benefits

Competitive salary

Pension contributions

20 days holiday plus bank holidays

Professional development opportunities

Ongoing training

Qualifications

• Experience in sales and/or customer service is desirable.
• Demonstrate drive, energy, and enthusiasm.
• Good interpersonal and communication skills.

Responsibilities

• Provide outstanding customer service, handling policy and claims enquiries.
• Maximise inbound and outbound sales opportunities.
• Sell general insurance and Financial Services products.

Skills

Communication skills

Interpersonal skills

Sales skills

Customer service

Education

Minimum standard grade English or equivalent

Job description

Salary : Dependant on experience
Full Time position x2
Permanent Contract
Location: Dingwall and Thurso
Monday to Friday 9am-5pm

Introduction to NFU Mutual
NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers, for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK’s largest rural insurer, with an agency network of over 250 local offices.

About the Agency
As a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for.

Due to continued growth we have two opportunities which have arisen within our Dingwall and Thurso Agencies.

About the role:

We looking to further enhance our thriving, friendly, supportive & professional team. In this role you will provide outstanding customer service whilst ensuring you adhere to our compliance and regulatory requirements.

Providing exceptional customer service, you will handle policy and claims enquiries, provide insurance quotations selling the benefits of NFU Mutual policies and undertake insurance transactions and general sales tasks with a ‘can-do’ proactive attitude. You will also maximise inbound and outbound sales opportunities, cross selling general insurance and Financial Services products to existing clients and assisting with renewal retention by using your excellent telephone manner to make the most of every call.

About you:

• Individuals who can demonstrate the drive, energy and enthusiasm required to provide a fantastic customer experience to our existing and prospective clients.
• A confident personality who can work well within a team environment but can also work just as well as an individual
• Someone who shows initiative and has a “can do” attitude
• Good interpersonal skills, communication skills, & relationship building abilities.
• Sales and/or customer service experience is desirable; however, insurance experience is not essential.
• Minimum standard grade English or equivalent

Our commitment to you:

Full and ongoing training in a supportive environment with opportunities to progress within the agency and gain recognised qualifications.

• Professional, hardworking yet supportive and friendly environment, with a strong team ethos and ethical practices
• Long-term career development opportunities
• Competitive salary
• Competency based salary progression
• Pension Contributions
• 20 days holiday (this increases by 1 day each year up to 5 years ) plus bank holidays

Please apply in writing with CV to: [e-mail]

Closing date for all applications: 31/7/2025.

Please note you will be employed by an Agent of NFU Mutual and not NFU Mutual directly.

Whatever your role, as a key member of your agency team, you’ll enjoy the chance to develop your insurance industry knowledge and skills and build a rewarding career. For most roles you won’t necessarily need an insurance background. It’s more about your personal qualities – your ability to learn quickly, develop strong working relationships with a range of different people and give customers excellent service, with trusted advice and products.

Bring these qualities and you’ll be supported with a full range of training and development opportunities so you can build the career you want. These include the chance to gain an apprenticeship, as well as support to study for professional qualifications and full training in all aspects of the insurance industry.