Customer Service Advisor

Movianto; Derby; On-site; GBP 26,000; Full time

Job summary

Movianto UK is seeking a Customer Service Manager for a fixed-term maternity cover position in Derby. This role involves leading a team to deliver exceptional customer service in healthcare logistics, ensuring operational excellence and client satisfaction. With flexible benefits and the chance to impact healthcare delivery, this position offers a competitive salary and professional growth opportunities.

Benefits

Discounted gym memberships

33 days annual leave

Flexible pay through Wagestream

Life Assurance

Up to 4% Employer Pension Contribution

Access to Simply Health

24/7 GP and counseling through EAP service

Cycle to Work scheme

Access to MyRewards platform

Qualifications

• Experience in customer service leadership, ideally in logistics or healthcare.
• Proficient in using CRM tools (preferably Salesforce).
• Strong coaching and performance management skills.

Responsibilities

• Lead and develop a high-performing customer service team.
• Foster client relationships, manage escalations, and drive service improvement.
• Ensure compliance with reporting and service level agreements.

Skills

Leadership

Communication

Stakeholder Management

Coaching

Organization

Problem Solving

Tools

Microsoft Office

CRM Tools

Job description

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Are you a passionate people leader with a drive for delivering exceptional customer care? Looking to take the next step in healthcare logistics? Movianto Normanton is hiring! This is a fixed-term contract for maternity cover, ending on 23rd June 2026. The role involves working 37.5 hours per week, Monday to Friday, with an annual salary of £25,126.41.

• Discounted gym memberships
• 33 days annual leave (including bank holidays)
• Flexible pay through Wagestream
• Life Assurance
• Up to 4% Employer Pension Contribution
• Access to Simply Health
• 24/7 GP, physiotherapy and counselling through our EAP service
• Cycle to Work scheme
• Access to MyRewards, a benefits platform

Who we are

Movianto is a leading pharmaceutical supply chain solutions partner, offering best-in-class logistics quality for the pharmaceutical, biotech, medical device, and diagnostic industries.

How you'll make an impact as a Customer Service Manager at Movianto:

• Lead, coach, and develop a high-performing team
• Foster strong client relationships and manage escalations
• Drive service improvement through insights and analysis
• Ensure accurate CRM reporting and SLA compliance
• Collaborate cross-functionally to enhance client outcomes
• Support onboarding and seamless client transitions
• Champion training, development, and succession planning

What it will take to thrive as a Customer Service Manager at Movianto:

• Leadership experience in customer service, ideally in logistics or healthcare
• Strong coaching, communication, and stakeholder management skills
• Ability to work under pressure and manage performance
• Proficiency in Microsoft Office and CRM tools (Salesforce preferred)
• A proactive, organized, and solutions-focused approach

Ready to make a difference with us? Apply now and become part of our dedicated team!

For more information or questions, email us at [e-mail].

Delivering healthcare across the nation - Movianto UK

Movianto/Walden Group is an equal opportunity employer committed to diversity and inclusion. We comply with all relevant laws, health and safety regulations, and environmental guidelines. The role requires flexibility within the job definition, and responsibilities listed are not exhaustive.

We recruit based on merit, regardless of marital or civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality, ethnicity, sexual orientation, or disability. As a Disability Confident Leader and Armed Forces-friendly organization, we are dedicated to fostering an inclusive workplace.

By applying, you agree to the processing of your personal data in line with our privacy policy, which ensures your details are handled appropriately for this or other relevant opportunities within Movianto/Walden Group.