Customer Service Advisor

Pertemps; Derby; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading company in Derby seeks an experienced Customer Service Advisor to join their team. This role involves providing excellent customer support, administrative duties, and promoting services, with a requirement for a minimum of 2 years in a customer-facing position. The candidate must be a confident communicator, fluent in English, and have GCSE qualifications in Maths and English.

Qualifications

• Minimum 2 years experience in a customer facing role essential.
• Fluent in English both written and verbal.
• Experience in a sales environment desirable.

Responsibilities

• Act as first point of contact for customers in person, over the telephone and via e-mail.
• Complete administrative tasks, filing, copying and data entry.
• Upsell and promote the company's service wherever possible.

Skills

Communication

Administrative skills

Customer service

Sales

Education

GCSE Pass in Maths and English or equivalent

Tools

Microsoft Packages

Job description

Customer Service Advisor

Derby

£25.5k + Bonus



We are recruiting for an experienced customer service advisor to join the team on behalf of our client based in the Allenton area of Derby.



Working Hours:

You will work a Saturday and Sunday every third week. On these weeks you will get 2 weekdays off.

Monday to Friday 0745-1615 / 0945-1815 on a weekly rotation

Saturday working hours are 0800-1700



Day to day includes

• Acting as first point of contact for customers in person, over the telephone and via e-mail.
  
  
• Advise and recommend the clients services dependent on their needs
  
  
• Upsell and promote the companies service wherever possible
  
  
• Complete administrative tasks, filing, copying and data entry.
  
  
• General Housekeeping.
  
  

About you

• Minimum 2 years experience in a customer facing role essential, experience in a sales environment would be desirable.
  
  
• Confident communicator, ability to advise and recommend options to customers
  
  
• Administrative skills, proficiency in Microsoft Packages.
  
  
• Fluent in English both written and verbal.
  
  
• GCSE Pass in Maths and English or equivalent (Please be aware a basic Math's, English and reasoning assessment forms part of the interview process for this role)