Customer Service Advisor

Scania Nederland B.V.; Darlington; On-site; GBP 26,000 - 31,000; Full time

Job summary

Scania is seeking a Customer Service Advisor for its Darlington team, responsible for managing customer queries and coordinating service tasks. The ideal candidate will possess excellent organizational skills and a passion for customer service, supported by a competitive salary and a robust benefits package.

Benefits

In-house training provided

25 days holiday + public holidays

Competitive employer pension

Discounts on major retail outlets

4x basic salary life insurance

Eligibility for annual 'Company Success Payment'

Qualifications

• Passion for delivering first-class service.
• Ability to manage administrative tasks efficiently.
• Comfort in working independently.

Responsibilities

• Meet and greet customers professionally.
• Plan and coordinate work schedules.
• Provide timely updates to customers.

Skills

Customer Interaction

Organizational Skills

Communication

Job description

Select how often (in days) to receive an alert: Create Alert

Working Hours: 3 weekly rotation Monday – Friday
Week 1: 07:00 – 15:30 | Week 2: 08:00 – 16:30 | Week 3: 10:00 – 18:30 | Overtime: 1 in 3 Saturdays 07:00 – 12:00

Salary from £26,500, plus an excellent benefits package, including:

• In-house training provided to support career progression
• 25 days holiday + public holidays which increase with service
• Competitive employer pension
• Discounts on major retail outlets, including groceries
• 4x basic salary life insurance
• Eligibility to receive an annual ‘Company Success Payment’

We have an exciting opportunity for a motivated individual to join our team at Darlington. As a Customer Service Advisor, you will be at the forefront of customer interaction, and your responsibilities will include building relationships with new and existing customers, coordinating routine servicing, repairs and maintenance, handling queries and raising invoices for work carried out, whilst always keeping our customers up to date. You will have a real passion for delivering a first-class service and an organised approach to your work.

Key Responsibilities:

• Meet and greet all customers on arrival in a professional and friendly manner.
• Manage day-to-day administrative tasks confidently and efficiently.
• Use initiative and be comfortable working independently.
• Plan, schedule, and coordinate work.
• Create and process job cards, checking for existing work in progress.
• Check account details, available credit, and obtain relevant authorization.
• Provide timely updates to our customers.
• Agree on timescales for unscheduled work and follow through to completion.

If you are interested in this exciting opportunity, please apply today.

Next steps:

1. If you like the sound of this position, please apply today.
2. A member of the Scania Recruitment team will contact you to discuss your application.
3. If successful, you will be invited to have a conversation with the hiring manager.

We understand that every candidate is unique, and we strive to accommodate your needs. If you require any adjustments during the application process, please reach out to our Recruitment Team, we’ll be happy to discuss these with you.

Working for Scania is not just about the job. It’s about you too, and this is where the company goes the extra mile and provides an industry-leading employment package. We offer an excellent benefits package including a pension scheme, life insurance, financial incentive schemes, and discounts on major retail outlets including groceries.

At Scania, we invest considerably in colleague development, and you can expect to receive comprehensive training and career progression opportunities both in the UK and globally.

We have a strong and supportive culture where each individual is valued, respected, and has the potential to contribute. We trust each other to act and make decisions, and we believe in a flexible future workplace based on individual needs. Diversity and inclusion are strategic priorities for us. By having colleagues with a wide range of skills, backgrounds, and experiences, we ensure we have the right people. Our inclusive culture drives our business forward. We want our colleagues to feel proud and happy to work here, regardless of their background or identity, and we strive to create an inclusive, family-friendly environment for everyone.

Scania is dedicated to delivering exceptional products and services to our customers. The successful candidate will embody our core values: CUSTOMER FIRST, RESPECT, ELIMINATION OF WASTE, RESPONSIBILITY, and TEAM SPIRIT in all they do.