Customer Service Advisor

Search Consultancy LTD; Cumbernauld; On-site; GBP 27,000; Full time

Job summary

A recruitment consultancy in Cumbernauld is seeking a Customer Service Advisor. The role involves managing customer inquiries and orders, with no cold calling required. Successful candidates will have strong customer service experience and will be responsible for handling complaints and providing solutions. Attractive salary of £26,830 plus potential bonuses is offered.

Qualifications

• Strong customer service experience required.

Responsibilities

• Take inbound calls and respond to emails in a timely manner.
• Make outbound calls to customers for new product offers.
• Handle customer complaints effectively.
• Generate order costs, process orders, and send invoices.

Job description

Customer Service Advisor

Salary - £26,830 Potential Bonus of £4,200 per year
Location - Cumbernauld
Hours - Monday to Friday 8:30am - 5pm

This position for the Customer Sales Advisor will see you respond to calls from existing customers who want to order, manage, and request items for them and, if applicable, offer a new product that may suit their needs - Although sales is involved within this role, cold calling is NOT a part of the role.

Duties and Responsibilities

* Take inbound calls and respond to emails in a timely manner
* Make outbound calls to existing customers who haven't been picked up and dealt with in a few months - see if they need any new products
* Support customers by providing solutions - defining new products that may suit their needs - in addition to their existing orders, or sometimes they may be late for normal products, with strategies through which they can contribute to.
* Handle all customer complaints to the best of your ability
* Generate order cost advice/quotes, process orders, and send invoices to customers using the ordering system - this information is managed through an internal process, for which full training will be provided

If you have strong Customer service experience and looking for a new opportunity apply ASAP for immediate consideration.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.