Customer Service Advisor

Cactus Search; Crewe; On-site; GBP 26,000; Full time

Job summary

A recruitment agency is seeking enthusiastic Customer Service Advisors to support customer inquiries in Crewe. The role involves managing customer interactions, responding to enquiries, and handling complaints. Candidates should have at least 12 months of contact centre experience and excellent communication skills. This position offers a salary of £26k with working hours from Monday to Friday, 9am to 5pm.

Qualifications

• At least 12 months of contact centre experience is required.
• Self-motivated and enthusiastic work approach is necessary.
• Professional and empathetic communication skills are essential.

Responsibilities

• Support customer enquiries by phone and electronically.
• Manage direct customer interactions and responses.
• Handle and respond to general customer enquiries efficiently.
• Provide order status updates and delivery tracking.
• Manage customer complaints and escalate as necessary.

Skills

Customer service experience

CRM systems knowledge

Verbal communication skills

IT skills

Time management

Job description

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This role is based in the Holmes Chapel office in Crewe. Please check that you can commute to this location in advance of application.

We’re currently looking for multiple enthusiastic Customer Service Advisors who are focused on customer service, administration, and taking inbound & outbound calls. The role will deal with a wide range of customer issues.

Cactus Search is currently in partnership with an amazing client who is offering the following:

Salary - £26k

Must have at least 12 months contact centre experience

Working hours: Monday to Friday, 9am - 5pm

Key Responsibilities:

• Support customer enquiries by telephone or electronically via internal Contact Centre Solution and CRM systems
• Manage all direct customer interactions
• Handle and respond efficiently to all general and order-specific direct customer enquiries
• Support customers with order status updates and delivery tracking queries
• Effectively manage calls, enquiries, orders, complaints, returns, and log all details of actions taken within CRM system to support case management
• Manage customer complaints and escalate to the appropriate stakeholders to support resolutions
• Provide feedback on the efficiency of the customer service process and areas for improvement

Key Skills Required:

• Previous experience within a Customer Service position is essential
• Knowledge of CRM systems
• A self-motivated, passionate, and enthusiastic approach to work
• Outstanding verbal communication skills
• Professional and empathetic approach to resolving issues
• Decent IT skills
• Excellent time management

Please apply or email for more info.