Customer Service Advisor

Mears; Crawley; On-site; GBP 21,000 - 25,000; Full time

Job summary

A service-oriented company in Crawley is seeking a Customer Service Advisor to support housing properties by providing excellent service and addressing repair queries. You will be part of a local team committed to high standards of customer service. Candidates must have strong communication skills and the right to work in the UK. This role includes various responsibilities, from managing queries to maintaining relationships with clients and users. Competitive benefits include annual leave and staff perks.

Benefits

25 days annual leave plus bank holidays

Annual Mears Fun Day

Volunteering Leave

Staff perks with Mears Rewards

Qualifications

• Candidates must have the right to work in the UK.
• All roles are subject to DBS/Security checks.

Responsibilities

• Handle repair and non-repair queries professionally and timely.
• Ensure correct diagnosis of repairs via the operating system.
• Maintain a professional manner when communicating with users.
• Record and respond to all communications according to procedures.
• Support maintenance of strong links with clients and stakeholders.
• Maintain company assets in good condition.
• Provide support to Administration and Customer & Community Team.
• Attend meetings and training sessions as required.

Skills

IT literate

Ability to deal with challenges and complaints

Reliable and hardworking

Excellent verbal and written communication skills

Good Telephone manner

Job description

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As a Customer Service Advisor, you will be working alongside Crawley Council in our Social housing background, providing a stable and profitable contract, delivering excellent service and support through our local teams, who understand the importance of working together for the local community.

A Customer Service Advisor within our Crawley branch you will be working as part of a local team supporting high standard Customer Service activities to Housing properties, delivering best in class customer service and satisfying all safety, quality and cost control standards.

• Ensure all repair and/or non-repair queries are handled in a professional & timely manner and associated appointments made in line with contractual commitments
• Ensure correct diagnosis of repair made via the branch operating system.
• Ensure the customer experience is central to all activities by adopting a professional manner when communicating with service users, clients, and both internal/external stakeholders This includes but is not limited to appearance, company ID, maintaining a high standard of Health & Safety requirements. It may also be necessary where requested to obtain customer feedback on completion of works.
• Record and respond to all client, service user and company communication in accordance with agreed standard operating procedures, including but not limited to, communication with service users regarding ongoing work/s and liaison with colleagues to ensure accurate & timely information provided.
• Support the maintenance of strong links with client, service users, sub contractors and other relevant parties.
• Keep all supplied company assets in a good condition in line with the company policies and report to your Manager where damages occur.
• Provide additional support to Administration or Customer & Community Team where required.
• Attend informal and formal meetings and training sessions as required.

Role Criteria

• IT literate especially Microsoft
• Ability to deal with challenges and complaints.
• Reliable and hardworking
• Excellent verbal and written communication skills
• Good Telephone manner

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

Candidates should be aware that all our roles are subject to relevant DBS/Security checks before commencement of employment.

Benefits we can offer you

• 25 days annual leave plus bank holidays
• Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
• Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
• Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more.