Customer Service Advisor

Mears; Crawley; On-site; GBP 22,000 - 27,000; Full time

Job summary

A leading company in the social housing sector is seeking a Customer Service Advisor for their Crawley branch. This role involves delivering excellent service to clients and service users, maintaining high standards, and supporting community engagement. You will be responsible for managing repair queries, ensuring quality control, and fostering strong relationships with stakeholders, contributing to the community's well-being.

Benefits

25 days annual leave plus bank holidays

Annual Mears Fun Day

Paid volunteering leave

Staff perks via Mears Rewards

Qualifications

• Excellent verbal and written communication skills.
• Proficient in IT, especially Microsoft Office.
• Ability to handle challenges and complaints effectively.

Responsibilities

• Handling all repair and non-repair queries professionally.
• Maintaining strong relationships with clients and service users.
• Providing additional support to administrative or community teams.

Skills

Communication

IT Proficiency

Reliability

Problem Solving

Tools

Microsoft Office

Job description

As a Customer Service Advisor, you will be working alongside Crawley Council in our social housing sector, providing a stable and profitable contract, delivering excellent service and support through our local teams, who understand the importance of working together for the community.

You will be part of our Crawley branch, supporting high standards of customer service activities related to housing properties, ensuring safety, quality, and cost control standards are met.

Responsibilities include:

1. Handling all repair and non-repair queries professionally and promptly, and scheduling appointments in line with contractual commitments.
2. Diagnosing repairs accurately using the branch operating system.
3. Prioritizing customer experience by maintaining professionalism when communicating with service users, clients, and stakeholders, including appearance, ID, and health & safety standards. Collecting customer feedback on completed works may also be required.
4. Responding to all communications from clients, service users, and the company according to standard procedures, ensuring timely and accurate information sharing.
5. Maintaining strong relationships with clients, service users, subcontractors, and other relevant parties.
6. Keeping company assets in good condition and reporting damages to management.
7. Providing additional support to administrative or community teams as needed.
8. Attending meetings and training sessions as required.

Role Criteria:

• Proficient in IT, especially Microsoft Office.
• Ability to handle challenges and complaints effectively.
• Reliable and hardworking.
• Excellent verbal and written communication skills.
• Good telephone manner.

Note: Candidates must have the right to work in the UK. Mears does not sponsor visas. All roles are subject to DBS/security checks before employment begins.

Benefits include:

• 25 days annual leave plus bank holidays.
• Annual Mears Fun Day, organized as a thank you to staff.
• Paid volunteering leave to support community engagement.
• Staff perks via Mears Rewards, including discounts, vouchers, and schemes.