Customer Service Advisor

Huntswood; Crawley; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading company in customer experience management is looking for passionate Customer Service Advisors to support pension queries in Crawley. With experience in financial services, you'll provide tailored support and enjoy a 4-month contract that may lead to long-term career opportunities. Join Huntswood and be part of an inclusive team dedicated to making a meaningful impact.

Benefits

Opportunity for long-term career growth

Experience with a respected name in the pensions industry

Supportive, compliance-focused environment

4-month contract

Qualifications

• Experience in telephony-based customer service in financial services.
• Pension product knowledge is a big plus.
• Ability to support vulnerable customers.

Responsibilities

• Be the first point of contact for customers regarding pension queries.
• Offer tailored support to guide customers through their financial concerns.
• Help individuals feel valued and confident in their financial future.

Skills

Customer service

Communication

Attention to detail

Vulnerability support

Tools

MS Office

Job description

Huntswood is on the lookout for passionate and knowledgeable Customer Service Advisors to support a leading pension provider in Crawley. If you have experience in financial services and a solid understanding of pension products, this is your chance to shine.

As the first point of contact, you'll be the friendly, professional voice that guides customers through their pension queries-offering tailored support that leaves a lasting impression. You'll help people feel heard, valued, and confident in their financial future.

Start Date: Monday 14th July

Day Rate: £160 (via Husp Umbrella only - we can help you get set up)Location: Crawley (3 weeks in-office, then hybrid: 2 days in-office/week)Hours: Monday to Friday, rotating shifts between 8:30am - 6:00pm

What You'll Gain

• A 4-month contract with the potential to open doors to future opportunities
• Experience working with a respected name in the pensions industry
• A supportive, compliance-focused environment where your skills are valued
• A stepping stone to long-term career growth with Huntswood and beyond
  
  

What We're Looking For

• Experience in telephony-based customer service, ideally within financial services
• Pension product knowledge is a big plus
• A natural communicator with a passion for helping people
• Ability to spot and support vulnerable customers
• Comfortable working independently and as part of a team
• Strong attention to detail and confidence navigating multiple systems
• Proficiency in MS Office, especially Word
• A suitable home workspace and reliable broadband for hybrid working
  
  

About Huntswood

Now part of ResultsCX, Huntswood is a trusted leader in customer experience management. We partner with some of the world's most respected brands across financial services, utilities, and more-delivering meaningful results for clients, customers, and our people.

We're Committed To Inclusion

Huntswood is proud to be an equal opportunity employer. We welcome applicants from all backgrounds and are a Disability Confident employer-guaranteeing interviews for disabled candidates who meet the minimum criteria.

Ready to take the next step in your customer service career? Apply now and be part of something that truly matters.