Customer Service Advisor

Time Recruitment Solutions Ltd; Crambe; On-site; GBP 24,000 - 25,000; Full time

Job summary

A supportive recruitment company in Crambe is seeking a Customer Service Advisor to assist business customers through various channels. The role focuses on delivering excellent customer service in a team-oriented environment. Candidates should have a friendly attitude and some prior customer service experience. The position offers a competitive salary of £24,000 - £25,000 with a 10% annual bonus and various perks, including free meals and an on-site gym.

Benefits

Competitive salary

Free daily breakfast and lunch options

On-site gym and free parking

25 days holiday + bank holidays

Monthly incentives and recognition for outstanding performance

Qualifications

• Prior customer service experience, even if only a few months.

Responsibilities

• Communicate with existing business customers through phone, email, and web chat.
• Process account updates, payments, and address any customer queries.
• Collaborate with other departments to maintain efficient operations.

Skills

Friendly and positive attitude

Excellent communication skills

Team-oriented mindset

Job description

Customer Service Advisor

Location: BurySalary: £24,000 - £25,000 + 10% Annual BonusWorking Hours: Monday to Friday, Office HoursCompany Overview

At our company, we believe in creating a workplace that empowers and supports our employees. We are passionate about helping people, building real connections, and promoting growth within our company.

Position Overview

We are currently hiring a Customer Service Advisor to join our team. This position is ideal for someone who is looking for a role where they can make a difference and be supported by a friendly and approachable team.

Why You'll Love Working Here

• Supportive Environment: Our managers are approachable, supportive, and genuinely invested in your success.
• Feel-Good Perks: Enjoy a free on-site gym, healthy and delicious breakfast and lunch options, and no stress about parking.
• Real Team Spirit: Our team members have been with us for an average of 2+ years, demonstrating our positive and inclusive work culture.
• Work-Life Balance: We believe in the importance of work-life balance and promote monthly social events, from brunches to bowling, to keep our team connected and happy.
• Career Growth: We offer fast promotions, with our future managers levelling up twice in 2 years, providing opportunities for career progression.

Responsibilities

• Communicate with existing business customers through phone, email, and web chat.
• Process account updates, payments, and address any customer queries with a positive attitude.
• Ensure that every customer feels heard, helped, and satisfied with our services.
• Collaborate with other departments to maintain efficient operations.

Requirements

• Friendly and positive attitude.
• Prior customer service experience, even if only a few months.
• Excellent communication skills and a team-oriented mindset.

Benefits

• Competitive salary: £24,000 - £25,000 base + 10% bonus (up to £27,500 total!)
• 25 days holiday + bank holidays.
• Free daily breakfast and lunch options.
• On-site gym and free parking.
• Monthly incentives and recognition for outstanding performance.

Are you ready for a job that fits your lifestyle and career goals? Apply now and start looking forward to Mondays again!