Customer Service Advisor

Blue Arrow; Coventry; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Customer Service Advisor, where you'll play a vital role in managing client communications and ensuring exceptional service. This position involves handling incoming calls and emails, providing updates on cases, and supporting the intervention process. You'll also be responsible for maintaining accurate records and databases, ensuring confidentiality, and working collaboratively within a dynamic team. With a focus on customer satisfaction, this role offers a chance to develop your skills in a supportive environment while contributing to meaningful outcomes. If you're passionate about delivering excellent service, this opportunity is perfect for you.

Benefits

Attractive pay rates

Full paid training

Instant access to training portal

Auto enrolment in pension scheme

28 days paid holiday

Qualifications

• Excellent communication skills both oral and written.
• GCSE Maths and English required for the role.

Responsibilities

• Handle incoming calls and emails from clients and solicitors.
• Update in-house databases with accurate information.
• Support the intervention process and manage client expectations.

Skills

Communication Skills

Customer Service Skills

Attention to Detail

Organizational Skills

IT Skills

Education

GCSE Maths

GCSE English

Tools

MS Office

Job description

Customer Service Advisor (JO-2502-62755) Coventry, England

Salary: GBP11.56 - GBP11.56 per hour

JOB TITLE: Customer Service Advisor

ACCOUNTABLE TO: Team Leader - Intervention Archives

LOCATION: (On-site) Colonnade Point, Coventry,CV6 4BU

HOURS: Monday – Friday, 08:00am – 17:30pm, 7.5 hours per shift

PAY: £11.56, Subject to change inline with government legislation.

JOB PURPOSE:

To receive incoming calls and emails regarding Interventions. To receive and process requests for files/ documents which may be held in the SRA’s intervention Archive.

KEY RESPONSIBILITIES
• Handle incoming telephone calls and emails from clients and solicitors, provide updates on cases and explain actions needed and reasons why.
• Identifying Client needs, providing solutions and managing client expectations.
• Escalating customer issues with management when required.
• Receive, assess and acknowledge incoming documentation and direct appropriately.
• Updating In House databases with accurate and up to date information.
• Link incoming documents to existing applications and update records
• Interrogate databases and spreadsheets to locate information regarding interventions, requests and files and documents.
• Taking responsibility for chasing information and keeping clients updated.
• Support the intervention process.
• Ensure all aspects of confidentiality are strictly observed.
• Ability to comply with Health & Safety instructions and guidance.
• Provide support as and when required to the Team Leader including any other tasks which will be in line with customer and business needs.

• Ensure all responsibilities to be carried out in line with local and company guidelines.

KEY SKILLS & QUALIFICATIONS
• GCSE Maths and English
• Good knowledge of MS office and a working knowledge of general IT systems
• Excellent communication skills both oral and written with the ability to communicate at all levels.
• Excellent Listening Skills and the ability to manage calls in a timely and effective manner.
• Excellent customer service skills – the ability to effectively communicate clearly with demanding customers.
• Excellent attention to detail with the ability to work accurately under pressure and “right first time” approach.
• Excellent organisational skills, ability to prioritise work and multi-task.
• Ability to work to tight deadlines.
• Ability to follow processes and procedures.
• Ability to work with minimal supervision on routine matters but recognise when escalation or further guidance is needed.
• Ability to work as part of a team.
• Ability to work flexibly in a changing environment with a “can do” attitude with all tasks in line with customer and business requirements.
• Experience of manual handling.

If you’re excited by the thought of becoming part of our team, get in touch. We’d love to hear from you.

Rewards & Benefits:
• Attractive pay rates
• Full paid training
• Instant access to Blue Arrow training portal
• Auto enrolment in pension scheme
• 28 days paid holiday

All applications will be subject to pre-employment and referencing checks, inclusive of paid for DBS.

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CV / Resume:

Yes, I am currently eligible to work (work permit/visa/citizenship) in the country to which I am applying. No, I am not currently eligible to work (work permit/visa/citizenship) in the country to which I am applying.