Customer Service Advisor

Sitel Group; Coventry; On-site; GBP 25,000; Full time

Job summary

A global customer service leader in Coventry is seeking a Customer Service Advisor to provide outstanding support to customers. This full-time role offers a competitive salary and a strong emphasis on employee wellbeing. Ideal candidates are great problem solvers with strong communication skills, eager to grow within the organization. Flexible working hours and comprehensive training are provided.

Benefits

Lifestyle Benefits Programme

Financial Wellbeing Support

Employee Assistance Programme

Mental Health First Aiders

Qualifications

• Strong communication skills (both verbal and written).
• Comfortable using computer systems to navigate and process information quickly.
• Ability to stay calm in challenging situations.

Responsibilities

• Handle inbound and outbound calls and emails effectively.
• Listen actively to customer needs.
• Deliver outstanding customer service.

Skills

Strong communication skills

Problem-solving

Active listening

Adaptability

Team collaboration

Positive attitude

Job description

Your Future Starts Here – Build Your Career at Foundever

Location: Coventry – CV1 3BH (On site role)

Start Date: Monday 18th August 2025
Pay: £12.65 P/H - £24,667.50 P/A
Contract:Permanent - Full time, 37.5 hours per week
Opening Hours:Fully Flexible between Monday – Friday 08:00 – 18:00
Training:2 weeks, Monday - Friday 09:00 - 17:30 (Paid)

Go Further with Foundever

Are you looking for a role where you can make a real difference, help people, and develop valuable skills? AtFoundever, we creatememorable experiences– not just for our customers, but for every single person who works with us. Our customer service roles offerstability, career growth, and the opportunity to be part of a team that values you.

As aglobal leader in customer experience (CX), we work with some of the world’s biggest brands, handling9 million customer interactions every day. Our150,000+ team members across 45 countriesare the heart of our success, driven byour values, award-winning culture, and commitment to personal growth.

Why Join Foundever?

At Foundever, we believe in investing inyou. Whether you’re looking for a role that offers progression, a great team environment, or the chance to learn something new, we’ve got you covered.

• Be yourself at work – We celebrate diversity and individuality, making sure everyone feels they belong.
• Industry-leading career progression – 93% of our managers started in frontline roles.
• Regular coaching and support – Your success is our success.
• Lifestyle Benefits Programme – Thousands of discounts on shopping, travel, and more.
• Financial Wellbeing Support – Tools and resources to help you manage your money and plan for the future.

What You’ll Do

As aCustomer Service Advisor, you’ll be the first point of contact for customers, handlinginbound/outbound calls andemails in a fast-pacedcontact centre environment. You’ll providesupport, guidance, and solutions, ensuring that every customer receives a positive and efficient experience.

• Deliver outstanding customer service by handling a variety of inbound queries.
• Listen actively to customers and identify their needs.
• Provide clear and effective solutions , ensuring first-time resolution where possible.
• Work as part of a supportive team , collaborating to achieve success.
• Use computer systems efficiently to log customer interactions and update information accurately.
• Manage multiple conversations confidently while maintaining professionalism and empathy.

What We’re Looking For

We’re looking for people who:

• Havestrong communication skills(both verbal and written).
• Aregreat listenerswho can understand customer needs.
• Enjoysolving problemsand thinking on their feet.
• Canstay calm and patient, even in challenging situations.
• Areadaptable and open to feedback.
• Have apositive attitudeand thrive in a team environment.
• Comfortable using computer systems to navigate and process information quickly.
• Ambitious? Great! We love seeing our team grow into leaders.

Wellbeing at Foundever

Your wellbeing is our priority, because we know that handling customer interactions, solving problems, and working towards targets can sometimes feel overwhelming. That’s why we have a strong focus on looking after you.

• Mental Health First Aiders – Trained colleagues available for confidential support when you need it.
• Wellbeing Champions – A dedicated team committed to ensuring you feel supported every day.
• Employee Assistance Programme (EAP) – Free, 24/7 access to professional advice and counselling.
• A workplace that truly values you – A global and national calendar of wellbeing activities designed to support your mental, emotional, and physical health.
• A culture of inclusion and belonging – We celebrate diversity and encourage you to bring your authentic self to work.
• At Foundever, we don’t justtalkabout wellbeing – we take action, ensuring you have the tools, resources, and support to feel your best both at work and beyond.

Ready to Start?

If you’re looking for a role where you cangrow, be yourself, and make an impact,Foundever is the place for you.

It’s really important you are able to commute to our site so please check the below address before applying: Earlsdon Park, First Floor 53-55 Butts Road, Coventry, Coventry CV1 3BH

Don’t just find a job – build a career with Foundever. Apply today and take the next step.