Customer Service Advisor

DHL Supply Chain; Coventry; On-site; GBP 24,000 - 28,000; Full time

Job summary

A leading logistics provider in Coventry is seeking a Customer Service Representative for a full-time permanent position. Responsibilities include supporting customers with queries and providing outstanding service through phone, email, and online platforms. Ideal candidates will have strong communication and IT skills, along with the flexibility to work in both office and warehouse settings. The role comes with competitive pay, benefits, and opportunities for career growth.

Benefits

Free parking

On-site canteen

Generous pension scheme

24/7 GP consultations

Retail and lifestyle discounts

Qualifications

• Experience in handling customer inquiries via phone, email, and online chat.
• Good communication and IT skills are essential.
• Ability to manage tasks with a high level of attention to detail.

Responsibilities

• Support and provide solutions to customers with queries and complaints.
• Deliver outstanding customer service through various communication channels.
• Handle warehouse tasks such as stock checking and management.

Skills

Customer service experience

Communication skills

Computer/IT skills

Attention to detail

Flexibility

Job description

Overview

Pay Rate: £ 24,176

Grade: P

Contract Type: Permanent (Full-Time)

Shift patterns: Monday to Friday 0900-1700

Location: Coventry, CV2 2TA

Training: 2 week in Kemble Cotswolds' - Monday - Friday - Day Shift - (Hotels and Expenses covered) - This is a must and required should you be successful upon application/interview

Think you know DHL? Think again! We\'re not just about delivering parcels. DHL Supply Chain is the world\'s leading logistics company and our people are the unsung heroes who keep the cogs turning and the country running smoothly.

A TYPICAL DAY MAY INVOLVE

• To support and provide solutions to customers with queries, complaints and orders
• Providing outstanding service to customers via telephone, online chat and email and other activities that are needed to deliver a great customer experience.
• Understanding each customer\'s needs and wants, allowing you to tailor the service specifically for them.
• Taking ownership of allocated customer issues, resolving appropriately and following up to maintain customer confidence and encourage repeat business.
• Advising customers on care and maintenance of their products, creating opportunities for add on sales where appropriate.
• Will be required to complete warehouse tasks also, handling and checking of stock etc

THIS ROLE WOULD SUIT PEOPLE WHO

• Experience of dealing with customers online, phone and email
• Good communication skills
• Good computer/IT skills
• Flexible and happy to work both in office/warehouse
• Able to maintain a high level of accuracy, attention to detail within day to day duties

WHY JOIN US?

• Free parking and on-site canteen
• Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
• Free confidential 24/7 GP consultations
• Hundreds of retail and lifestyle discounts
• Affordable loans, savings schemes and free mortgage advice
• Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more

WHO WE ARE

We\'re the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

BUILDING AN INCLUSIVE WORKPLACE

At DHL, we\'re all about creating a workplace where everyone\'s skills and experiences matter, and where you can be your true self every day.

As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.

Please be aware that interviews are provisionally scheduled to take place throughout September. Applications received after this may not be considered but will be added to our talent pool for future opportunities, subject to your consent. Please also be aware that we review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible.

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