Customer Service Advisor

ACS Staffing Solutions; Corby; On-site; GBP 10,000 - 40,000; Full time

Job summary

A global staffing firm in Corby is seeking a Customer Service Advisor for a temporary to permanent position. The role requires excellent communication skills and a customer-focused attitude. Responsibilities include handling customer calls, maintaining records, and ensuring enquiries are resolved efficiently. The company offers a modern office environment with on-site catering and extensive training. A minimum typing speed of 30 words per minute is required.

Benefits

Modern office environment

On-site catering facilities

Extensive training provided

Qualifications

• Prior experience in a customer service role is essential.
• Excellent written and verbal communication skills.
• Willingness to learn and develop further.

Responsibilities

• Handle incoming telephone calls from customers.
• Keep updated records of each client call in the CRM system.
• Ensure enquiries are dealt with professionally and efficiently.

Skills

Excellent communication skills

Customer focused attitude

Computer literacy

Problem-solving skills

Ability to work in a fast-paced environment

Job description

Overview

Customer Service Advisor | Monday - Friday 9am - 5pm | Corby | £12.62ph | Temporary - Permanent

Our extremely reputable, global client are currently seeking Customer Service Advisors to join their team on a temporary basis. This is a fantastic opportunity for anyone with excellent communication skills, a background in customer service and passion for service to join a forward-thinking, friendly team.

The successful candidate will have a background in customer service whether this be from a retail, hospitality, contact centre or office environment. Excellent communication skills is essential due to the high-volume pace of this role.

In return, our client can offer a vibrant, modern office environment with on-site catering facilities and various benefits. Extensive training is provided.

Responsibilities

• Handling incoming telephone calls from new and existing customers with relation to a range of enquiries and complaints
• Keeping updated records of each client call, ensuring that all information is accurately detailed on the internal CRM system
• Ensuring all client enquiries are dealt with in a professional, efficient and friendly manner
• Finding a suitable resolution to the customer’s enquiry within the set parameters

Skills & Experience

• Prior experience from a customer service role is essential, preferably within an office or contact centre environment, however, retail/hospitality experience is also considered.
• Excellent written and verbal communication skills
• Customer focused attitude with the ability to be empathetic
• Willingness to learn and further develop
• Computer literacy skills with a minimum typing speed of 30 words per minute (typing test will form part of the short-listing process)
• Ability to work well in a fast-paced environment
• Self-motivated
• Flexible
• Keen team player
• Excellent problem-solving skills