Customer Service Advisor

JR United Kingdom; Comber; On-site; GBP 25,000 - 29,000; Full time

Job summary

Join a leading telecommunications company as a Customer Service Billing representative in Belfast. Utilize your life skills and experience to assist customers with their accounts, while benefiting from a flexible work environment and a great salary. Our supportive culture and comprehensive benefits will help you carve your own career path.

Benefits

Huge discounts on EE & BT products

Online GP access 24/7 for you and your family

Market leading paid carer’s leave

Equalized maternity, paternity, and adoption leave

Support for career development

Volunteering days

Optional Private Healthcare and Dental

Responsibilities

• Speak with customers over the phone about their accounts.
• Listen to customer needs and find the best outcome.

Job description

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Are you someone that has a wealth of life experience which could help you navigate challenging situations? This could be resilience from raising a family, or the life skills you’ve built up from years of building relationships with those around you. If so, you have the transferrable skills to succeed in a Customer Service Billing role with EE.

Why not use your skills to make a difference and join our Billing Team in Belfast? We need people like you to speak with our customers over the phone about their accounts, listen to their needs, and work together to find the best possible outcome.

We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss appointments or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.

What’s in it for you?

A great salary of £25,087.00

• Huge discounts on EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
• Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us
• Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to colleagues caring for family or friends who are disabled, ill or elderly
• Family Leave - Equalised maternity, paternity, and adoption leave providing all parents 18 weeks full pay and 8 weeks half pay in the first year, regardless of how they choose to grow their family
• Support in carving your own career path. We are passionate about developing our people and will support you to achieve the career you want.
• Volunteering days, so you can give back to your local community.
• Optional Private Healthcare and Dental, to protect you and your family.

On top of all that, we’ve got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?

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Created on 10/07/2025 by JR United Kingdom