Customer Service Advisor

5Q Consultancy; City Of London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A customer service company is seeking a Customer Service Advisor to provide exceptional support and guidance to customers. Located in Godalming with a hybrid work option, this full-time role requires previous customer service experience and excellent communication skills. Candidates will enjoy competitive compensation, a supportive work environment, and opportunities for career development.

Benefits

Competitive salary

Performance-related bonuses

Full training and support

Wellness programs

Opportunities for progression

Qualifications

• Previous customer service experience in insurance or financial services preferred.
• Excellent communication skills.
• Ability to work independently and in a team.

Responsibilities

• Handle inbound and outbound customer calls and emails.
• Resolve customer queries efficiently.
• Promote additional products where appropriate.

Skills

Customer service experience

Verbal and written communication skills

Problem-solving abilities

CRM system usage

Attention to detail

Organisational skills

Education

GCSEs in English and Maths

Job description

Overview

Job title: Customer Service Advisor

Location: Godalming / Hybrid

Employment Type: Full-time

Salary: 24,000 + bonus

We are working with a client based in Godalming who are committed to delivering outstanding service and protection to their customers. We offer a wide range of products and pride ourselves on our customer-first approach. We're looking for friendly, professional, and solution-focused individuals to join the team as Customer Service Advisors.

Role Overview

As a Customer Service Advisor, you will be the first point of contact for our customers, providing support, guidance, and information across the products. You\'ll play a vital role in delivering an exceptional customer experience.

Key Responsibilities

• Handle inbound and outbound calls, emails, from customers
• Provide accurate information at all times
• Resolve customer queries efficiently and professionally, escalating when necessary
• Maintain up-to-date knowledge of company products, procedures
• Accurately update customer records and follow up on outstanding issues
• Promote additional products and services where appropriate, adhering to compliance standards
• Meet individual and team KPIs related to service quality, call handling time, and customer satisfaction

Required Skills & Experience

• Previous customer service experience (insurance or financial services preferred)
• Excellent verbal and written communication skills
• Strong problem-solving abilities and a customer-first mindset
• Confident in using CRM systems and multitasking in a fast-paced environment
• Ability to work independently and as part of a team
• Attention to detail and strong organisational skills
• Knowledge of FCA regulations (desirable but not essential)

Qualifications

• GCSEs (or equivalent) in English and Maths

What We Offer

• Competitive salary and performance-related bonuses
• Full training and support for career development
• Wellness and mental health support programs
• Opportunities for internal progression