Customer Service Advisor

Mears Group PLC; City Of London; On-site; GBP 28,000; Full time

Job summary

A leading maintenance service provider in the UK is seeking a Customer Service Advisor for their Tower Hamlets branch. This role involves supporting customer service standards across housing properties while managing repair queries. Ideal candidates will have excellent communication and organizational skills, and experience in a fast-paced environment is a must. The role offers a full-time, permanent position with various employee benefits.

Benefits

25 days annual leave plus bank holidays

Annual Mears Fun Day

Volunteering Leave

Staff perks with Mears Rewards

Family friendly policies

Qualifications

• Experience in a fast-paced environment required.
• Excellent written and verbal communication skills are essential.
• Ability to work both independently and as part of a team is necessary.

Responsibilities

• Handle all repair and/or non-repair queries professionally and timely.
• Accurately diagnose repairs using the branch operating system.
• Communicate professionally with all service users and stakeholders.

Skills

Communication Skills

Organizational Skills

Problem-solving Skills

Customer Service Experience

Tools

Microsoft

Job description

Overview

Annual salary: up to £27,077.51

Customer Service Advisor

Tower Hamlets

Salary £27,077.51 per annum

Full Time - Permanent, Monday- Friday Office based

We are the largest provider of repairs and maintenance, and regeneration services across the UK. Mears provide tailored rapid-response and planned maintenance services through partnering arrangements with more than 70 local authorities, Arm's Length Management Organisations and Housing Associations.

About the Role

As a Customer Service Advisor, no two days are the same. The ideal candidate will be outgoing, hardworking, organised, reliable, and possess good time management and problem-solving skills. Based at our Tower Hamlets branch you will be a part of a local team supporting high standards of customer service across housing properties, whilst ensuring best in class customer service and satisfying all safety, quality and cost control standards.

Key Responsibilities

• Handle all repair and/or non-repair queries in a professional & timely manner, ensuring all appointments are booked in line with contractual commitments
• Accurately diagnose repairs by using the branch operating system.
• Maintain a customer focused approach by communicating professionally with all service users, clients, and both internal/external stakeholders.
• Record and respond to all communication in line with the standard operating procedures including communicating all updates regarding ongoing work and liaising with colleagues to be able to provide accurate information on time.

Role Criteria

• Experience of working in a fast paced environment
• Previous experience in customer service
• Excellent written and verbal communication skills
• Good organisational skills
• Ability to work alone and as part of a team
• Good telephone manner

Desirable

Desirable: call centre experience, background in repairs, and knowledge of Microsoft.

Other Requirements

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

Candidates should be aware that all our roles are subject to relevant DBS/Security checks either before or upon commencement of employment.

Benefits we can offer you

• 25 days annual leave plus bank holidays
• Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
• Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
• Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more.
• Family friendly policies

Application details

Apply below or to discuss your application further; contact:

Laura Bourne ([e-mail])

If you need any help with your application process, we are here to support you. We will be accessible every step of the way.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.

In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.