Customer Service Advisor

Office Angels; City Of London; On-site; GBP 32,000 - 38,000; Full time

Job summary

A leading recruitment agency is seeking a Customer Service Advisor based in East London. Responsibilities include managing sales orders, providing customer support via phone and email, and handling customer inquiries. The ideal candidate should have experience in a similar role, excellent communication skills, and confident IT skills. This is a full-time office-based position with a competitive salary ranging from £32k to £38k depending on experience.

Benefits

A friendly and supportive work environment

Potential monthly and yearly bonus depending on company performance

Qualifications

• Experience in a similar Customer Advisor role within an office environment is desirable.
• Experience within a similar industry is desirable.
• Excellent communication skills, both written and verbal.

Responsibilities

• Manage and process sales orders, confirmations, invoices, and purchase orders.
• Provide exceptional support to customers, via phone and email.
• Investigate and resolve customer inquiries and complaints.

Skills

Experience in a similar Customer Advisor role

Confident IT skills

Excellent communication skills

Job description

Customer Service Advisor

Salary: £32-38k depending on experience

Location: East London

Hours: 37.5 hours 8:30am-5:00pm Monday-Friday

Working Pattern: This role will be full time office based

What We Offer:

• A friendly and supportive work environment
• Potential monthly and yearly bonus depending on company performance

London Bridge Office Angels have a great new opportunity for a Customer Service Advisor to join a leading manufacturer in the Beauty and Wellness Market.

What You'll Do:

• Manage and process sales orders, confirmations, invoices, and purchase orders
• Provide exceptional support to customers, via phone and email
• Work to internal timelines to ensure timely order fulfilment
• Investigate and resolve customer inquiries and complaints
• Manage data and documentation
• Collaborate with various departments to ensure order accuracy and smooth processes
• Stay up-to-date with product knowledge to enhance customer service
• Other duties as and when required

What We're Looking For:

• Experience in a similar Customer Advisor role within an office environment is desirable
• Experience within a similar industry is desirable
• Confident IT skills
• Awareness of ISO Standards, health and safety and data protection
• Excellent communication skills, both written and verbal

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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