Customer Service Advisor

The Best Connection; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading healthcare services provider in Stratford is looking for a dedicated Customer Service Advisor. In this role, you will be the first point of contact for patients and healthcare professionals, responding to inquiries and providing essential support. Candidates should have previous customer service experience, preferably in healthcare, and possess strong communication skills. This full-time position offers £12.54 per hour and great opportunities for career development.

Benefits

Supportive working environment

Opportunities for career development

Qualifications

• Ideally previous experience in healthcare customer service.
• Ability to manage multiple tasks under pressure.
• Strong organisational skills are a must.

Responsibilities

• Respond to incoming calls and emails promptly.
• Provide accurate information regarding healthcare services.
• Log and update records on internal systems.

Skills

Customer service experience

Strong communication skills

Interpersonal skills

Attention to detail

Empathy and professionalism

Job description

About the Role:

We are seeking a dedicated and professional Customer Service Advisor to join our client's team in Stratford, supporting customers in the healthcare sector. You will be the first point of contact for patients, families, and healthcare professionals, providing exceptional service and ensuring queries are handled efficiently and with care.

Key Responsibilities:

• Respond to incoming calls, emails, and enquiries in a timely and professional manner
• Provide clear, accurate information and support to customers regarding healthcare services
• Log and update records on internal systems
• Liaise with colleagues and external partners to resolve issues effectively
• Deliver excellent customer service while maintaining confidentiality and compliance

What We're Looking For:

• Previous customer service experience (ideally in healthcare or a similar sector)
• Strong communication and interpersonal skills
• Ability to work well under pressure and manage multiple tasks
• Excellent attention to detail and organisational skills
• Empathy and professionalism when dealing with sensitive situations

What's on Offer:

• Full-time, Monday - Friday, 8:00am to 5:00pm
• £12.54 per hour
• A supportive working environment with opportunities to develop your career
• Ongoing Assignment