Customer Service Advisor

Godwin Recruitment; City of Edinburgh; On-site; GBP 20,000 - 30,000; Full time

Job summary

A healthcare supply company in Edinburgh is seeking a customer service advisor to join their friendly team. The role involves handling customer enquiries, processing orders, and liaising with healthcare professionals. Ideal candidates will have excellent communication skills and customer care experience. The position offers a supportive work environment and benefits including 25 days' holiday and an employee assistance programme.

Benefits

25 days' holiday

Employee assistance programme

Blue Light discount card

Qualifications

• Recent customer care experience required, preferably in an operational setting.
• Demonstrated ability to handle enquiries efficiently.
• Experience in healthcare sector is advantageous.

Responsibilities

• Handle customer enquiries and orders.
• Liaise with healthcare professionals regarding patient records.
• Accurately process orders and maintain patient confidentiality.
• Book appointments and manage stock levels.

Skills

Customer care experience

Excellent communication skills

Building effective relationships

Can do attitude

Efficient administration skills

Attention to detail

Tools

Microsoft Office

Job description

Be part of a small, friendly, exceptionally customer-focused team that provides healthcare supplies to patients.

Monday - Friday, 9am - 5pm

Easily accessible city centre location

Excellent benefits to include 25 days' holiday, bank holidays, employee assistance programme, and Blue Light discount card.

A leading supplier of healthcare products is recruiting for a customer service advisor to assist in the daily operations of a regional dispensing centre, providing the highest standards of service to patients and healthcare professionals.

Key Responsibilities

1. The customer service advisor role will work as part of a small, friendly team; you will handle customer enquiries and orders by phone, email, and in person, building rapport with new and regular customers, and efficiently supporting community-based nurses.
2. Regular liaison with healthcare professionals regarding patient records and orders.
3. Accurately input and process orders, paying close attention to product codes and quantities.
4. Update patient files and databases, always maintaining patient confidentiality.
5. Booking of appointments and delivery dates on behalf of patients and nurses.
6. Handling queries through to a satisfactory conclusion.
7. Ensure sufficient (lightweight) stock levels are maintained within the branch.

Skills & Experience Required

1. You will have recent customer care experience and be skilled in handling enquiries, ideally within an operational setting.
2. You will demonstrate excellent communication skills, both verbal and written.
3. You will take pride in building effective working relationships with the team in which you work and providing the very best customer care.
4. You will be joining a friendly, supportive team environment where both team and individual tasks will be part of your daily responsibilities - A 'can do’ attitude is essential, as well as a well-organised, tidy, and methodical approach to work.
5. You will demonstrate efficient administration skills and follow strict operational guidelines.
6. Efficient keyboard and basic Microsoft Office skills, and the ability to work with great attention to detail, are essential.
7. Healthcare sector experience would be an advantage, although not essential.

To be considered for the customer service advisor role, please send your CV for consideration. If you would like further details before applying, please call us.

Thank you for your interest. We will assess your application, and contact you if we are able to progress with considering you for the vacancy. Please note that due to the high number of applications we receive, we may not respond to each applicant individually.

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