Customer Service Advisor

Pertemps Scotland; City of Edinburgh; On-site; GBP 40,000 - 60,000; Part time

Job summary

A public sector client agency in Edinburgh is seeking Customer Contact Advisors for a temporary role. This office-based position involves handling incoming calls, reviewing customer accounts, and providing guidance to clients. Candidates should have a background in customer service and possess strong communication skills. The position offers a pay rate of £14.02 per hour, with various start dates available in October 2025.

Qualifications

• Proven track record in a customer service capacity.
• Strong verbal and written communication skills.
• Ability to manage customer accounts effectively.

Responsibilities

• Handle incoming calls from customers.
• Review and update customer accounts.
• Provide guidance and direct customers as needed.

Skills

Strong communication skills

Excellent listening skills

Good IT skills

Job description

Overview

Pertemps are delighted to be working with our public sector client to recruit for Customer Contact Advisors on a temporary basis.

Role - Customer Service Advisor

Details

Location - Edinburgh City Centre (office based role)

Duration - Temporary, ongoing

Hours - Monday - Friday, 36 hours, between (Apply online only)

Pay rate - £14.02 per hour

Start date - Various throughout October 2025

Responsibilities

• This role is based within an inbound call centre.
• Taking incoming calls from customers
• Reviewing customer accounts
• Updating file notes
• Providing appropriate guidance
• Directing customers to other departments as required
• Sending letters or documents to customers
• Any other tasks as required

Qualifications

• You should have a proven track record in a customer service capacity with strong communication skills both verbally and in writing.
• Excellent listening skills and good IT skills are required for this role.

How to apply

If you are interested in this role, please apply online immediately