Customer Service Advisor

JPMorgan Chase & Co.; City of Edinburgh; Hybride; GBP 23 000 - 30 000; Plein temps

Avantages offerts par ce poste

Hybrid work after probation

Flexible shifts (8am–9pm)

Weekend rotation

Résumé du poste

JPMorgan Chase & Co. in Edinburgh is seeking a Customer Service Specialist to support daily banking customers, handling complex inquiries and guiding them through digital tools. You will resolve issues at first contact and collaborate with colleagues to enhance service quality.

The role offers hybrid work after probation, with shifts between 8am–9pm on weekdays and weekends, 35 hours per week. A growth mindset and strong communication are valued as you deliver an exceptional customer experience.

Qualifications

• Customer-Centric: a genuine passion for helping customers.
• Experience: proven experience in a fast-paced customer experience environment.
• Communication: strong verbal and written communication skills, be an active listener.
• Solution-Oriented: ability to understand customer needs and find effective solutions.
• Growth Mindset: a passion for learning and personal development.
• Team Player: ability to work collaboratively and advocate for customer service and the brand.

Responsabilités

• Provide friendly, caring, and efficient service to our valued customers.
• Resolve customer issues at the first point of contact, ensuring their needs are met with satisfaction.
• Work alongside teammates to elevate customer service and refine our processes.
• Educate and assist customers with our digital app, as well as new product and service launches.
• Act as an escalation point for customers who need our help in more challenging moments.

Connaissances

Customer-centric

CX experience

Strong communication

Solution-oriented

Growth mindset

Team player

Description du poste

Are you passionate about helping customers? Do you want to be part of a team that has been recognized as the Best British Bank for 2023 and 2024, ranked number one for customer service? If so, we invite you to join one of the fastest-growing banks in the UK!

At Chase, our customers rely on us for their financial needs. As a Customer Service Specialist in our Daily Banking Team, you'll be at the forefront of providing exceptional experiences, assisting customers with their more complex needs. We empower our specialists to resolve customer issues efficiently and accurately, ensuring memorable quality service. You'll engage with customers primarily through calls, helping those with greater financial needs or managing more challenging personal situations. As a new bank in the UK market, we're constantly seeking innovative ideas to enhance our service and colleague experience, and you'll play a key role in our evolution.

Job responsibilities

• Provide friendly, caring, and efficient service to our valued customers.
• Resolve customer issues at the first point of contact, ensuring their needs are met with satisfaction.
• Work alongside teammates to elevate customer service and refine our processes.
• Educate and assist customers with our digital app, as well as new product and service launches.
• Act as an escalation point for customers who need our help in more challenging moments.

Required qualifications, capabilities and skills

• Customer-Centric: A genuine passion for helping customers.
• Experience: Proven experience in a fast-paced customer experience environment.
• Communication: Strong verbal and written communication skills, be an active listener.
• Solution-Oriented: Ability to understand customer needs and find effective solutions.
• Growth Mindset: A passion for learning and personal development.
• Team Player: Ability to work collaboratively and advocate for customer service and the brand.

Preferred qualifications, capabilities and skills

• Customer service experience in financial services, banking, or a contact centre environment

What We Offer:

• Working Hours: 35 hours per week over 4 days/1 full weekend in 6 required , with a blend of office and home working after probation.
• Shifts: A range of shift patterns between 8 am to 9 pm Monday to Friday and 8 am to 6 pm Saturday and Sunday, 365 days a year

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