Customer Service Advisor

Search Consultancy LTD; City of Edinburgh; Remote; GBP 40,000 - 60,000; Full time

Job summary

A recruiting firm is seeking a remote customer service representative based in Scotland. The role involves handling inbound maintenance queries and emergency calls, along with complaint handling. Candidates must have excellent IT and customer service skills and be fully flexible for various shifts throughout the week. Competitive pay at £12.48 per hour, with opportunities for overtime and permanent placement after 3 months.

Benefits

Full training provided

All equipment required

Qualifications

• You must live in Scotland to be considered for the role.
• Wifi and a workstation set up at home.

Responsibilities

• Inbound customer service relating to maintenance queries and emergency calls.
• Logging customer notes on the systems.
• Taking call out payments over the telephone where required.
• Complaint handling where required.
• Taking full ownership of a call, ensuring the customer receives the highest levels of customer service.

Skills

Excellent IT skills

Customer service skills

Listening skills

Confidence

Job description

Overview

£12.48 per hour, remote working, ongoing contract with the opportunity to be made permanent after 3 months, weekly pay - inbound calls: customer service, complaint handling and supporting with technical queries.

You must live in Scotland to be considered for the role.

Start Date: October 2025

What you'll get

You will receive full training for this remote working role and all equipment required - you just need wifi and a quiet space to work. (a chair and desk set up)

Working 37-40hrs per week Monday - Sunday (off 2 weekends a month), shifts fall within the hours of 8am - 8pm Monday - Fridays (8hr shifts) and Saturday - Sunday the shifts will fall between the hours of 8am - 6pm. You must be fully flexible to be considered for the role.

Standard hours: £12.48 per hour, overtime: £18.72 per hour.

Duties

• Inbound customer service relating to maintenance queries and emergency calls
• Logging customer notes on the systems
• Taking call out payments over the telephone where required
• Complaint handling where required
• Taking full ownership of a call, ensuring the customer receives the highest levels of customer service

What you'll bring

• Excellent IT skills, you will be required to navigate several systems
• Customer service skills
• Listening skills
• Confidence, you will be required to make customers feel at ease and reassure them that their problem is being dealt with

Essential

wifi and a work station set up at home to be successful in this role.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age