Customer Service Advisor

Escape; City of Edinburgh; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

An innovative customer service company in Edinburgh is looking for a motivated individual to manage customer interactions and support internal stakeholders. The role offers a hybrid working model with opportunities for professional growth in a supportive environment. Ideal candidates will have a positive attitude and excellent problem-solving skills.

Qualifications

• Proactive with a strong desire to contribute to team success.
• Ability to adapt in a fast-paced environment.

Responsibilities

• Manage customer interactions to ensure seamless experiences.
• Support front-line sales teams and collaborate across the UK.

Skills

Positive, can-do attitude

Strong problem-solving skills

Excellent communication skills

Customer service experience

Job description

Overview

Based: Edinburgh (Hybrid 3 Days Office 2 Days Remote)

Temporary Contract to End of January (Possible Extension/Permanent Contract)

What you'll be doing

You'll be at the heart of the business, managing customer interactions from start to finish and ensuring every experience is seamless. From supporting front-line sales teams to collaborating with colleagues across the UK, no two days are the same!

What makes this role exciting

• Be part of a team where your ideas and energy make a real impact
• Interact with customers daily and support a variety of internal stakeholders
• Learn, grow, and develop your skills in a fast-moving, supportive environment
• Hybrid working: 3 days in the office, 2 days from home

Who we're looking for

• A positive, can-do attitude
• Strong problem-solving skills and the ability to think on your feet
• Excellent communication and listening skills
• Customer service experience is a bonus, but your behaviours matter more

Why you'll love working with our client

• A fast-paced and ever-changing environment, with opportunities to develop your skills, meet amazing people, and be part of an exciting company. They work hard to provide the best service for their customers, but they also make sure to have fun along the way!

If you're ready to make a difference, bring your energy, and join a team that's all about solutions and smiles, we want to hear from you