Customer Service Advisor

Pertemps Recruitment Ltd; City of Edinburgh; On-site; GBP 40,000 - 60,000; Part time

Job summary

A recruitment agency is seeking a Temporary Customer Service Advisor based in Lasswade, Edinburgh. This role requires handling customer inquiries effectively while maintaining a customer-focused approach. Ideal for someone who thrives in a team environment and enjoys delivering high-quality service. The position starts ASAP, offering £12.21 per hour for 36.25 hours per week, including every second Saturday.

Qualifications

• Ability to work under pressure and stay focused.
• Customer-obsessed with a calm demeanor.
• Team player with excellent communication skills.

Responsibilities

• Handle incoming calls and raise tickets internally.
• Engage with customers for tailored solutions.
• Resolve customer issues quickly and professionally.

Skills

Confident using Word

Confident using Excel

Confident using PowerPoint

Customer-focused attitude

Excellent communication skills

Job description

Overview

Temporary Customer Service Advisor. Based: Lasswade, Edinburgh, EH18 - fully office based. Start date: ASAP. Duration: 3-6 month. £12.21 per hour. 36.25 hours per week | Includes every 2nd Saturday with a day off during the week.

Responsibilities

• Dealing with incoming calls - raising tickets internally
• Engaging with customers to understand their needs and provide tailored solutions
• Delivering best-in-class service through warm, effective, and efficient interactions
• Thinking on your feet to resolve customer issues quickly and professionally
• Identifying opportunities for continuous improvement in processes and service delivery
• Meeting and exceeding internal service level KPIs
• Collaborating with team members and supporting store teams as needed

Systems & Skills

• Confident using Word, Excel, PowerPoint, and internal systems
• Comfortable navigating multiple platforms and maintaining accurate customer records

About You

• A true team player who works well with others
• Customer-obsessed with a calm, solution-focused attitude
• Able to stay focused under pressure
• Excellent written and verbal communication skills
• Passionate about creating positive customer journeys

This role is ideal for someone who loves helping people, enjoys variety, and takes pride in delivering service with a smile.