Customer Service Advisor

Pertemps Recruitment Ltd; City of Edinburgh; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading recruitment agency is seeking a Temporary Customer Service Advisor to deliver exceptional service in Edinburgh. The role involves engaging with customers, resolving issues, and working in a fast-paced team environment. Ideal candidates are communicative, solution-oriented, and thrive under pressure, with a passion for aiding customers and improving service processes. This position offers competitive hourly pay and is office-based.

Qualifications

• Calm, solution-focused attitude towards customer interactions.
• Experience in fast-paced customer service environments.
• Ability to navigate multiple platforms and maintain accurate records.

Responsibilities

• Engaging with customers to understand their needs and provide tailored solutions.
• Delivering best-in-class service through effective interactions.
• Identifying opportunities for continuous improvement in processes.

Skills

Excellent written and verbal communication skills

Customer-obsessed attitude

Team player

Ability to stay focused under pressure

Tools

Word

Excel

PowerPoint

Job description

Temporary Customer Service Advisor

Based Lasswade, Edinburgh, EH18- fully office based
Start date: ASAP
Duration: 6 month FTC
£12.21 per hour
36.25 hours per week | Includes every 2nd Saturday with a day off during the week

Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are the same? If so, we’ve got the perfect role for you!

We’re delighted to be recruiting on behalf of a respected third-party client for a Temporary Customer Service Executive. This is an exciting opportunity to join a dynamic and customer-focused team where your initiative, enthusiasm, and communication skills will be highly valued.

What You’ll Be Doing:

- Engaging with customers to understand their needs and provide tailored solutions
- Delivering best-in-class service through warm, effective, and efficient interactions
- Thinking on your feet to resolve customer issues quickly and professionally
- Identifying opportunities for continuous improvement in processes and service delivery
- Meeting and exceeding internal service level KPIs
- Collaborating with team members and supporting store teams as needed

Systems & Skills:

- Confident using Word, Excel, PowerPoint, and internal systems
- Comfortable navigating multiple platforms and maintaining accurate customer records

About You:

- A true team player who works well with others
- Customer-obsessed with a calm, solution-focused attitude
- Able to stay focused under pressure
- Excellent written and verbal communication skills
- Passionate about creating positive customer journeys

This role is ideal for someone who loves helping people, enjoys variety, and takes pride in delivering service with a smile.