Customer Service Advisor

Godwin Recruitment; City of Edinburgh; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading healthcare supplies company is seeking a Customer Service Advisor to join their friendly team in Edinburgh. The role involves handling customer enquiries, processing orders, and liaising with healthcare professionals. Ideal candidates will have recent customer care experience, excellent communication skills, and a positive attitude. This position offers a supportive environment with 25 days' holiday and a Blue Light discount card.

Benefits

25 days' holiday + bank holidays

Blue Light discount card

Qualifications

• Recent customer care experience, preferably in an operational setting.
• Excellent verbal and written communication skills.
• Proficiency in keyboard skills and Microsoft Office.

Responsibilities

• Handle customer enquiries and orders via phone, email, and in person.
• Liaise with healthcare professionals regarding patient records and orders.
• Accurately input and process orders.

Skills

Customer care experience

Verbal communication

Written communication

Relationship building

Organizational skills

Attention to detail

Tools

Microsoft Office

Job description

Join Our Friendly Healthcare Supplies Team

We are a small, customer-focused team providing healthcare supplies to patients. We are currently recruiting for a Customer Service Advisor to support our regional dispensing centre, ensuring high standards of service to patients and healthcare professionals.

Working Hours & Location

Monday - Friday, 9am - 5pm
Easily accessible city centre location

Benefits

• 25 days' holiday + bank holidays
• Blue Light discount card

Key Responsibilities

• Handle customer enquiries and orders via phone, email, and in person, building rapport with customers and supporting community nurses.
• Liaise with healthcare professionals regarding patient records and orders.
• Accurately input and process orders, paying attention to product codes and quantities.
• Maintain patient confidentiality while updating files and databases.
• Book appointments and delivery dates for patients and nurses.
• Resolve queries to a satisfactory conclusion.
• Maintain sufficient stock levels within the branch.

Skills & Experience

• Recent customer care experience, preferably in an operational setting.
• Excellent verbal and written communication skills.
• Ability to build effective working relationships and deliver excellent customer care.
• A positive, 'can do' attitude with an organized and tidy approach to work.
• Strong administration skills and adherence to operational guidelines.
• Proficiency in keyboard skills and Microsoft Office, with keen attention to detail.
• Healthcare sector experience is advantageous but not essential.

Application Process

To apply, please send your CV. For more information, feel free to contact us. We will review your application and contact you if you are shortlisted. Due to high application volume, we may not respond to all applicants individually.

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