Customer Service Advisor

Sunbelt Rentals Careers; Cirencester; On-site; GBP 22,000 - 30,000; Full time

Job summary

Join a leading FTSE100 company as a Customer Service Administrator, supporting our accounts team. Your role will involve relationship building with customers, managing essential documents and payments, and contributing to our success metrics. With opportunities for career growth and a competitive rewards package, this is a great chance to develop your skills in a dynamic environment.

Benefits

Generous holiday allowance

Life assurance

Retail discounts

Employee recognition awards

Pension scheme

Qualifications

• Previous administration experience.
• Strong planning and organizational skills.
• Excellent verbal and written communication skills.

Responsibilities

• Support the accounts manager on the hire desk.
• Manage subcontractor documents, payments, and invoices.
• Ensure KPIs are met.

Skills

Administration

Organizational skills

Communication

Proficiency in MS Office

Job description

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Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes and yes, there’s a place in our Customer Service team for you.

It’s not about what you know. It’s who you are. As a Customer Service Administrator, you’ll be doing one of the most important jobs in our business: looking after our customers. This involves building relationships, understanding their needs, and helping them do it better.

We are currently looking for an administrator to join our friendly Sunbelt team at our office in Kemble GL7 6BQ, with a competitive salary. Primarily working on the hire desk, you will support the accounts manager, manage subcontractor documents, payments, invoices, and ensure our KPIs are met.

What can we offer you in return? You’ll be joining a highly successful FTSE100 company, the UK’s largest equipment rental provider. Our industry-leading rewards package includes a generous holiday allowance (with the option to buy and sell leave), life assurance, retail discounts, employee recognition awards, and a great pension scheme.

About You

If you join the team, we’ll provide you with everything you need and support your success. We’ll discuss your training and personal development needs and how we can help you achieve your career goals.

What you will need from day one in the Administrator role:

• Previous administration experience
• Proficiency in MS Office—Excel and Outlook—and experience with database entry
• Strong administration, planning, and organizational skills with attention to detail and accuracy
• Ability to work as part of a team and support colleagues
• Flexibility, self-motivation, initiative, and eagerness to embrace new training opportunities
• Excellent verbal and written communication skills