Customer Service Advisor

Motofix Accident Repair Centres; Cirencester; On-site; GBP 25,000 - 31,000; Full time

Job summary

A leading vehicle body repair provider in Cirencester is seeking a Customer Service Advisor to deliver a seamless customer experience throughout the vehicle repair journey. This position offers a salary of up to £30,500 and requires a proactive attitude with at least 3 years of customer service experience. You will be responsible for engaging with customers, scheduling bookings, and assisting them through the claims process. The ideal candidate will have excellent communication skills and the ability to multitask in a fast-paced environment.

Benefits

30 days annual leave

Workplace pension scheme

Free Training and Development

Employee well-being services

Life insurance

Qualifications

• 3 years of experience in a customer-facing role.
• Full UK Driving licence.
• Ability to work independently and collaborate with team.

Responsibilities

• Provide a professional and welcoming service to customers.
• Schedule vehicle repair bookings to ensure smooth workflow.
• Assist customers through the repair claims process.

Skills

Customer service experience

Communication skills

IT skills (Microsoft Office)

Multi-tasking

Attention to detail

Job description

Overview

Customer Service Advisor
Repair Centre
Up to £30,500 per annum
45 hours per week
Location: Cirencester GL7

What we offer

• Excellent salary includes remuneration for Saturday rota shifts
• 30 days annual leave (Inclusive bank holidays)
• Workplace pension scheme
• Free Training and Development
• Employee long service rewards
• Employee well-being services
• Free uniform (and PPE)
• Life insurance

Motofix is a leading vehicle body repair provider with nine state-of-the-art service delivery centres in the Home Counties, South and Southwest of England. Our vision is to be a benchmark for automotive body repair for the quality of our business and customer experiences.

About the Role

As a Customer Service Advisor, you will be the public face of Motofix, ensuring every customer receives a seamless and positive experience throughout their repair journey. You will provide friendly and professional support, ensuring customer satisfaction while maintaining efficient administrative processes. This role requires initiative, attention to detail, and the ability to provide outstanding customer service in a fast-paced environment.

Key Responsibilities

• Customer Engagement - Provide a professional and welcoming 'meet and greet' service to customers.
• Booking & Scheduling - Schedule vehicle repair bookings, ensuring smooth workflow management.
• Guiding Customers - Assist customers through the repair claims process, providing clear and reassuring guidance.
• System Updates - Maintain accurate records in repair management systems to track progress and customer interactions.
• Payment Processing - Handle insurance excess payments, ensuring transactions are processed correctly.
• Telephone & Digital Enquiries - Respond promptly to customer queries via phone, email, and other communication channels.

What we look for

• A team player who can work with minimal supervision
• Ability to multi-task, plan and organise effectively
• Effective communication with customers and colleagues
• Good IT skills including all Microsoft Office packages
• Ability to adopt upselling skills
• Someone who can make customers smile
• 3 years of customer service experience
• Full UK Driving licence

About You

You have a positive and outgoing personality, with a passion for customer service and a commitment to delivering excellence. You are confident in dealing with people at all levels and take pride in ensuring every customer has an exceptional experience. You are detail-oriented, proactive, and eager to learn, always looking for ways to improve processes and service delivery.

What We Look For

• Someone who can make customers smile and ensure they feel valued.
• Ability to multi-task, plan, and organise effectively in a dynamic environment.
• Strong verbal and written communication skills with the ability to engage customers and colleagues.
• Confident user of Microsoft Office packages and repair management systems.
• Ability to identify opportunities for additional services that benefit customers.
• Capable of working independently and collaboratively, supporting colleagues to achieve shared goals.
• Minimum of 3 years' experience in a customer-facing role.
• Required to support customer and vehicle movements as needed.

Why join the Motofix family?

• Trusted by Premium Brands: We are proud to be approved by some of the world's most prestigious automotive brands, including Mercedes-Benz, Audi, BMW, and Jaguar Land Rover.
• Award-winning Paint & Body Centre: In Spring 2024, we opened our state-of-the-art Prestige Paint & Body Centre in Cirencester, offering top-tier services to meet the needs of our luxury automotive clientele.
• Customer Experience: In 2024, Motofix was recognised as Bodyshop Group of the Year and our teams enjoy a Trustpilot rating of “Excellent”.

Next steps

Contact our talent team who will be in touch within 5 working days. Please check out our website for our privacy and covid-19 welfare policies.