Customer Service Advisor

Sunbelt Rentals UK & Ireland; Chesterfield; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading equipment rental provider is looking for a Customer Service Advisor to join their team in Chesterfield. You will be responsible for building relationships with customers, managing orders, and providing exceptional service. The ideal candidate has a background in customer service and excellent communication skills. The role offers a comprehensive rewards package and opportunities for growth within a successful organization.

Benefits

Generous holiday allowance

Life assurance

Retail discounts

Employee recognition awards

Company pension scheme

Qualifications

• Experience in a customer service role is preferred.
• Ability to build relationships and understand customer needs.
• Strong communication skills both verbal and written.

Responsibilities

• Deliver best-in-class customer service.
• Manage orders from enquiry to post-hire feedback.
• Use product knowledge to maximize upselling opportunities.

Skills

Customer relationship management

Communication skills

Upselling

Job description

CUSTOMER SERVICES - IT’S A PEOPLE THING

Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes, there’s a place in our Customer Service team for you.

It’s not about what you know. It’s who you are. As a Customer Service Advisor, you’ll be doing one of the most important jobs in our business: looking after our customers. This involves building relationships, understanding their needs, and helping them do it better.

In the role of Customer Service Advisor, you'll be responsible for delivering a best-in-class service while using your product knowledge and expertise to maximise upselling opportunities. Your days will involve communicating with customers via telephone, email, and responding to website requests. You’ll manage an order from enquiry to post-hire feedback, taking ownership of the customer journey and building relationships with regular customers. You'll need to think on your feet and use your initiative to ensure we deliver the best experience and continually improve our service.

This is a fantastic opportunity for individuals from a customer service background, ideally with industry experience, who want to see and feel the impact of their work in a hands-on, operational, service-focused environment.

What can we offer you? You’ll be joining a highly successful FTSE100 company, the UK’s largest equipment rental provider. We offer an industry-leading flexible rewards package, including a generous holiday allowance (with options to buy and sell annual leave), life assurance, retail discounts, employee recognition awards, and a great company pension scheme.