Customer Service Advisor

Sunbelt Rentals UK & Ireland; Chesterfield; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading equipment rental provider in the UK is seeking a Customer Service Advisor to enhance customer experience through effective communication and relationship building. In this role, you will manage orders from inquiry to feedback while utilizing your customer service skills. The company offers a competitive flexible rewards package including generous holiday allowance, life assurance, and a company pension scheme. If you're passionate about customer service and thrive in a dynamic environment, this could be an ideal opportunity.

Benefits

Generous holiday allowance

Life assurance

Retail discount scheme

Employee recognition awards

Company pension scheme

Qualifications

• Experience in a fast-paced customer service environment.
• Ability to manage customer interactions efficiently.
• Strong communication skills, both verbal and written.

Responsibilities

• Deliver best-in-class service to customers.
• Handle orders from enquiry to post-hire feedback.
• Build relationships with regular customers.

Skills

Customer service skills

Ability to upsell

Initiative

Job description

Are you the type of person who enjoys regularly interacting with customers, offering support with enquires and seamlessly converting them in to sales? If so this could be the role for you. We’re looking for a Customer Service Advisor with great customer service skills gained in a busy operational environment to join our team andhelp us to deliver our customer promise - to delight every customer, every time.

In the role of Customer Service Advisoryou'll be responsible for delivering a best-in-class service whilst using product knowledge and expertise to maximise upselling opportunities. Your days will be spent communicating with customers on the telephone, via email and responding to website requests. You’ll manage an order from enquiry to post-hire feedback, taking ownership of the customer journey and building relationships with regular customers. You’ll enjoy thinking on your feet and using your initiative to ensure we deliver the very best experience for our customers and that we continue to improve our service.

This would be a fantastic opportunity for individuals from a customer service environment, ideally with industry experience, who would like to see and feel the impact of their work in a hands-on, highly operational, service-focused business.

What can we offer you in return?You’ll be joining a highly successful FTSE100 company, the UK’s largest equipment rental provider.We provide an Industry leading flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards and a great Company pension scheme.