Customer Service Advisor

Sunbelt Rentals UK & Ireland; Chesterfield; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dynamic Customer Service Advisor to join their thriving team. In this pivotal role, you will be the face of the company, engaging with customers and ensuring their needs are met with exceptional service. Your ability to build relationships and provide tailored solutions will directly impact customer satisfaction and loyalty. This role offers a unique opportunity to thrive in a fast-paced environment while being part of a leading FTSE 100 company. With a focus on personal development and a flexible rewards package, this is the perfect place for those passionate about delivering outstanding customer experiences.

Benefits

Generous holiday allowance

Life assurance

Retail discounts

Employee recognition awards

Comprehensive pension scheme

Qualifications

• Experience in customer service roles, ideally within the equipment rental industry.
• Ability to build relationships and understand customer needs.

Responsibilities

• Deliver best-in-class customer service via phone, email, and web requests.
• Manage customer orders from enquiry to post-hire feedback.

Skills

Customer Service

Communication Skills

Problem Solving

Upselling

Education

High School Diploma

Customer Service Training

Job description

CUSTOMER SERVICES - IT’S A PEOPLE THING

Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes and yes, there’s a place in our Customer Service team for you.

It’s not about what you know. It’s who you are. As a Customer Service Advisor, you’ll be doing one of the most important jobs in our business—looking after our customers. This involves building relationships, understanding their needs, and helping them do it better.

In the role of Customer Service Advisor, you'll be responsible for delivering a best-in-class service while using your product knowledge and expertise to maximize upselling opportunities. Your days will involve communicating with customers via telephone, email, and website requests. You’ll manage each order from enquiry to post-hire feedback, taking ownership of the customer journey and building relationships with regular customers. You’ll need to think on your feet and use your initiative to ensure we deliver the best experience and continuously improve our service.

This is a fantastic opportunity for individuals from a customer service background, ideally with industry experience, who want to see and feel the impact of their work in a hands-on, operational, service-focused environment.

What can we offer you? You’ll join a highly successful FTSE 100 company, the UK’s largest equipment rental provider. We offer an industry-leading flexible rewards package, including a generous holiday allowance (with options to buy and sell annual leave), life assurance, retail discounts, employee recognition awards, and a comprehensive pension scheme.