Customer Service Advisor

Michael Page (UK); Chester; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading company in the Not For Profit sector seeks a Customer Service Advisor to enhance their supportive working environment. In this permanent role, you will respond to customer inquiries, maintain records, and contribute to the organisation's mission. Ideal candidates will have strong communication skills and a customer-focused approach.

Benefits

Flexible Working Opportunities

Professional development and growth

Holiday leave entitlement

Qualifications

• Experience in a customer service role, preferably in Not For Profit.
• Strong communication and problem-solving skills.
• Ability to work effectively in a team-oriented environment.

Responsibilities

• Respond to customer inquiries via phone and email.
• Maintain accurate records of customer interactions.
• Provide timely resolutions to customer issues.

Skills

Communication

Interpersonal Skills

Problem-Solving

Attention to Detail

Organisational Skills

Education

Previous experience in customer service

Tools

Customer service software

Job description

• Great working culture.
• Flexible Working Opportunities.

About Our Client

This small-sized organisation operates within the Not For Profit sector and is known for its commitment to providing meaningful services to its community. With a focus on customer satisfaction, the company fosters a supportive and efficient working environment.

Job Description

• Respond to customer inquiries via phone, email, and other communication channels.
• Maintain accurate records of customer interactions and transactions.
• Provide timely resolutions to customer issues while adhering to company policies.
• Collaborate with internal teams to address and resolve complex queries.
• Assist in identifying and implementing process improvements to enhance the customer experience.
• Ensure compliance with all relevant regulations and standards.
• Deliver information about the organisation's services to customers as needed.
• Support team efforts to achieve service targets and goals.

The Successful Applicant

A successful Customer Service Advisor should have:

• Previous experience in a customer service role, preferably in the Not For Profit sector.
• Strong communication and interpersonal skills.
• Proficiency in using customer service software and tools.
• A customer-focused approach with a problem-solving mindset.
• Ability to work effectively in a team-oriented environment.
• Attention to detail and strong organisational skills.

What's on Offer

• A permanent position within a supportive and rewarding work environment.
• Opportunities to contribute to a meaningful cause within the Not For Profit sector.
• Holiday leave entitlement aligned with industry standards.
• Professional development and growth opportunities.