Customer Service Advisor

Page Personnel; Chester; On-site; GBP 20,000 - 25,000; Full time

Job summary

A Not For Profit organization in Chester is seeking a Customer Service Advisor to enhance customer satisfaction. The ideal candidate will have prior experience in customer service, strong communication skills, and a problem-solving mindset. You'll respond to inquiries, maintain accurate records, and collaborate with teams to solve complex queries. Opportunities for professional development are available in this supportive environment.

Benefits

Permanent position

Holiday leave entitlement

Professional development opportunities

Qualifications

• Previous experience in a customer service role, preferably in the Not For Profit sector.
• Strong communication and interpersonal skills.
• Proficiency in using customer service software and tools.

Responsibilities

• Respond to customer inquiries via phone, email, and other communication channels.
• Maintain accurate records of customer interactions and transactions.
• Provide timely resolutions to customer issues while adhering to company policies.
• Collaborate with internal teams to address and resolve complex queries.

Skills

Strong communication

Interpersonal skills

Customer service software proficiency

Problem-solving mindset

Team-oriented

Attention to detail

Organisational skills

Job description

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This small-sized organisation operates within the Not For Profit sector and is known for its commitment to providing meaningful services to its community. With a focus on customer satisfaction, the company fosters a supportive and efficient working environment.

Job Description

• Respond to customer inquiries via phone, email, and other communication channels.
• Maintain accurate records of customer interactions and transactions.
• Provide timely resolutions to customer issues while adhering to company policies.
• Collaborate with internal teams to address and resolve complex queries.
• Assist in identifying and implementing process improvements to enhance the customer experience.
• Ensure compliance with all relevant regulations and standards.
• Deliver information about the organisation's services to customers as needed.
• Support team efforts to achieve service targets and goals.

The Successful Applicant

A successful Customer Service Advisor should have:

• Previous experience in a customer service role, preferably in the Not For Profit sector.
• Strong communication and interpersonal skills.
• Proficiency in using customer service software and tools.
• A customer-focused approach with a problem-solving mindset.
• Ability to work effectively in a team-oriented environment.
• Attention to detail and strong organisational skills.

What's on Offer

• A permanent position within a supportive and rewarding work environment.
• Opportunities to contribute to a meaningful cause within the Not For Profit sector.
• Holiday leave entitlement aligned with industry standards.
• Professional development and growth opportunities.