Customer Service Advisor

Workwell Outsourcing; Chester; On-site; GBP 26,000; Full time

Job summary

A leading customer service provider seeks a dedicated Customer Service Advisor to be the first point of contact for clients in Chester. You will manage diverse communication channels and ensure exceptional service, contributing to key performance indicators and overall satisfaction. This full-time, permanent role offers a structured work schedule and a range of attractive benefits including a competitive salary, annual leave, and health assurance.

Benefits

25 days annual leave plus bank holidays

Pension

Health Assured

Life Assurance

Cycle to Work Scheme

Awards

Long Service Recognition

Spectrum life

Annual Pay Review

Employee Referral

Qualifications

• Experience in a fast-paced customer service environment.
• Ability to think on your feet and prioritize tasks.
• Empathetic, patient, and a team player.

Responsibilities

• Handle inbound customer queries across phone, email, and live chat.
• Make outbound calls to support customers' inquiries.
• Work towards set KPIs and complete administrative tasks.

Skills

Customer service experience

Communication skills

Problem solving

Interpersonal skills

Target-driven mindset

Multitasking

Fast learner

Job description

As a Customer Service Advisor, you’ll be the first point of contact for our contractors, handling inbound and outbound calls, emails, and live chats. Your goal? To provide exceptional service while resolving queries efficiently

What You’ll Be Doing

• Handle inbound customer queries across multiple campaigns via phone, email, and live chat.
• Make outbound calls to support customers with their inquiries.
• Aim for first-contact resolution wherever possible.
• Complete administrative tasks as assigned by your manager.
• Work towards set KPIs to ensure excellent service delivery.
  
  

We’d Love To Hear From Someone That

• Has customer service experience (preferably in a fast-paced environment).
• Is a confident and professional communicator with a friendly approach.
• Is a problem solver: Ability to think on your feet and prioritize tasks.
• Has strong interpersonal skills: Empathetic, patient, and a team player.
• Has a target-driven mindset: Comfortable working with KPIs.
• Is a multitasker
• Is a fast learner: Willing to quickly adapt and understand payroll services.
  
  

What’s next?

Our recruitment team will be in touch for an initial screening call if your application is shortlisted. Please note that due to high application volumes, we may not be able to respond to every applicant individually.

What We Can Offer You

25 days annual leave (increasing with service) + bank holidays

Pension

Health Assured

Life Assurance

Cycle to Work Scheme

Awards

Long Service Recognition

Spectrum life

Annual Pay Review

Employee Referral

£25, 275 | Mon - Friday | 9:00 - 17:30 |Full Time | Permanent | Chester |

100% Office based