Customer Service Advisor

Pure Staff Ltd; Cheltenham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A staffing agency is seeking a Customer Service Advisor for a chemical wholesaler in Cheltenham. The role involves responding to customer inquiries, processing orders, and maintaining records. Ideal candidates will have strong communication skills and the ability to resolve customer issues efficiently. This is a temporary position with potential for permanent placement and offers competitive pay of £13.74 per hour.

Benefits

Free onsite parking

28 days annual leave (pro rata)

Weekly pay

Exclusive discounts and savings on purchases

Qualifications

• Strong customer service skills to handle inquiries efficiently.
• Ability to communicate clearly via multiple channels.
• Detail-oriented to maintain accurate records.

Responsibilities

• Respond promptly and professionally to customer inquiries.
• Manage customer complaints with empathy and efficiency.
• Process orders and requests accurately.

Skills

Customer service skills

Effective communication

Empathy

Attention to detail

Job description

Position: Job Type: Location: Posted: Salary:

Customer Service Advisor Temporary Cheltenham, Gloucestershire Posted 1 day ago Up to £13.74 per hour

Share job posting

Pure Staff Ltd are currently recruiting for a Customer Service Advisor, working for a Chemical wholesaler based in Cheltenham.

This is a fantastic opportunity for individuals to join a well-knit team as a Customer Service Advisor.

Duties for this Customer Service Advisor role are as follows::

• Respond promptly and professionally to customer inquiries via phone, email, chat, or in person
• Provide accurate information about products, services, and policies
• Handle customer complaints or concerns with empathy and efficiency, aiming for first-contact resolution
• Process orders, forms, applications, and requests accurately
• Follow up with customers to ensure satisfaction and resolve outstanding issues
• Maintain detailed and accurate records of customer interactions
• Collaborate with team members and other departments to address customer needs
• Stay up to date on product knowledge and company procedures
• Meet or exceed performance targets and service quality standards
• Identify opportunities to improve customer service processes and suggest solutions

Hours of work for this Customer Service Advisor Role:

Monday -Friday

09:00 – 17:00

Pay for this Customer Service Advisor Role is £13.74ph

This role is a temporary to permanent role for the right candidate. You will be based in Cheltenham.

– Free onsite parking

– 28 days per annum annual leave (pro rata)

– Weekly pay and payslips viewable through an online portal

– Local agency with experienced consultants who are here to help you

Pure Staff has partnered with a leading perks scheme to offer temporary workers exclusive discounts and savings on big and small purchases. Offers are subject to change but generally include electronics, travel, clothing, home & entertainment, and fitness & wellbeing. You’ll receive an invitation for free access once you’ve received your first payment so you can start enjoying your perks right away!

Please call Pure Staff Worcester on 01905 20547 and speak to the industrial team today or CLICK APPLY now !

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