Customer Service Advisor

www.findapprenticeship.service.gov.uk - Jobboard; Cheltenham; On-site; GBP 1,000; Full time

Job summary

A leading recruitment agency is seeking a Customer Service Advisor to work with a chemical wholesaler in Cheltenham. Responsibilities include responding to customer inquiries, processing orders, and maintaining accurate records. The ideal candidate will possess strong communication and problem-solving skills. The position offers competitive pay of £13.74 per hour, a temporary to permanent opportunity, and various perks including onsite parking and annual leave.

Benefits

Free onsite parking

28 days annual leave (pro rata)

Pension auto-enrolment

Exclusive discounts and savings

Qualifications

• Respond promptly to customer inquiries via various communication channels.
• Provide accurate information about products and services.
• Handle customer complaints with empathy and efficiency.

Responsibilities

• Process orders and requests accurately.
• Follow up with customers to ensure satisfaction.
• Collaborate with team members to address customer needs.

Skills

Customer service

Communication

Problem-solving

Product knowledge

Job description

Pure Staff Ltd are currently recruiting for a Customer Service Advisor, working for a Chemical wholesaler based in Cheltenham.

This is a fantastic opportunity for individuals to join a well-knit team as a Customer Service Advisor.

Duties for this Customer Service Advisor role are as follows::

• Respond promptly and professionally to customer inquiries via phone, email, chat, or in person
• Provide accurate information about products, services, and policies
• Handle customer complaints or concerns with empathy and efficiency, aiming for first-contact resolution
• Process orders, forms, applications, and requests accurately
• Follow up with customers to ensure satisfaction and resolve outstanding issues
• Maintain detailed and accurate records of customer interactions
• Collaborate with team members and other departments to address customer needs
• Stay up to date on product knowledge and company procedures
• Meet or exceed performance targets and service quality standards
• Identify opportunities to improve customer service processes and suggest solutions

Hours of work for this Customer Service Advisor Role:

Monday -Friday

09:00 - 17:00

Pay for this Customer Service Advisor Role is £13.74ph

This role is a temporary to permanent role for the right candidate. You will be based in Cheltenham.

- Free onsite parking

- 28 days per annum annual leave (pro rata)

- Weekly pay and payslips viewable through an online portal

- Pension auto-enrolment

- Local agency with experienced consultants who are here to help you

Pure Staff has partnered with a leading perks scheme to offer temporary workers exclusive discounts and savings on big and small purchases. Offers are subject to change but generally include electronics, travel, clothing, home & entertainment, and fitness & wellbeing. You'll receive an invitation for free access once you've received your first payment so you can start enjoying your perks right away!

Please call Pure Staff Worcester on 01905 20547 and speak to the industrial team today or CLICK APPLY now !