Customer Service Advisor

Huntress; Chelmsford; On-site; Full time

Job summary

A leading company is seeking a Customer Service Administrator in Chelmsford. This full-time temporary role involves responding to customer inquiries, ensuring accurate documentation, and supporting communication within teams. Candidates with retail customer service experience are welcome as training will be provided. The position starts in early September and runs until Christmas.

Qualifications

• Experience in customer service and administration.
• Strong communication skills via telephone and email.
• Proficient in Microsoft Office (Word, Excel, Outlook).

Responsibilities

• Responding to customer enquiries via email and telephone.
• Maintaining accurate records using MS Excel.
• Liaising between internal and external teams.

Skills

Customer service

Communication

Organisational skills

Multi-tasking

Tools

Microsoft Office

Job description

Customer Service Administrator / Advisor

This is a full-time temporary position paying £12.21 per hour and working 37.5 hours Monday to Friday 9am-5pm. The role will begin early September and will run through until Christmas.

Interviews will be held at the beginning of August. Please note, you will need to drive as the location isn't accessible by public transport. This is a fully office based position.

Duties will include:

* Responding to customer enquiries via email and telephone with professionalism and efficiency
* Ensuring safeguarding documentation is accurately prepared and sent to customers when required
* Liaising between internal and external teams to ensure smooth operations
* Maintaining accurate records of communications and approvals using MS Excel
* Handling general administrative tasks as needed

Experience required:

* Experience in customer service and administration, with a strong ability to communicate effectively via telephone and email
* A keen eye for detail and strong organisational skills
* Ability to manage multiple tasks and prioritise effectively
* Proficient in using Microsoft Office (Word, Excel, Outlook)

The company are open to anyone with customer service experience within a retail environment as training will be given, as long as you have good, confident communication skills.

Huntress does not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and complies with all relevant UK legislation. PLEASE NOTE! You should make yourself aware of how immigration laws apply to your situation before applying for any jobs. We are acting as a Recruitment Agency in relation to this role.