Customer Service Advisor

0101 Ramsay Health Care UK Operations Ltd; Chelmsford; Hybrid; GBP 24,000 - 26,000; Full time

Job summary

A leading healthcare provider in Chelmsford is seeking a Customer Service Advisor to support their National Enquiry Centre. The role offers a starting salary of £24,455, flexible working hours, and numerous benefits including private medical cover and training opportunities. Ideal candidates are passionate about customer service and can work hybrid after training. Join a respected team committed to excellent care.

Benefits

Flexible shift patterns

25 Days Leave + Bank Holidays

Private Pension

Private Medical Cover

Free Training via Ramsay Academy

Free Parking on site

Qualifications

• Passionate about customer service.
• Able to work flexible shift patterns if required.

Responsibilities

• Provide telephone, email, and web support to patients.
• Deliver a seamless and positive customer experience.

Skills

Customer service skills

Positive attitude

Job description

time left to apply End Date: August 15, 2025 (12 days left to apply)

job requisition id JR5296

Job Description

Customer Service Advisor

We are currently recruiting for two vacancies which have become available for the Customer Service Advisor role:

• 1 year fixed-term contract
• 28.5 hours per week – permanent contract

Based at our Springfield site based in Chelmsford with hybrid working opportunities available following successful completion of probation period.

Starting salary of £24,455.00 PA (full time salary based on 37.5 hours per week), moving up to £26,000.00 PA (performance & contribution dependent) and the below benefits:

• Flexible shift patterns within the working hours of 8:00am-8:00pm Mon-Fri and 9:00am-2:00pm Weekend Working
• 25 Days Leave + Bank Holidays (based on full-time, 37.5 hours per week)
• Private Pension where Ramsay will match up to 5% after a qualifying period
• Flexible shift patterns available where possible
• Enhanced Competitive Parental Leave Policies
• Private Medical Cover with option to add partner & dependants
• Life Assurance (Death in Service) x3 base salary
• Free Training and Development via the Ramsay Academy
• Free Parking on site (where possible)
• Subsidised staff restaurant (where possible)
• Employee Assistance Programme - line for financial advice, legal matters, health and wellbeing and more
• Cycle2Work scheme available, in partnership with Halfords
• The Blue Light Card Scheme

We are developing and growing our National Enquiry Centre and as a result we have two new exciting Customer Service Advisor opportunities based at our Springfield Hospital site based in Chelmsford. We are looking for people passionate about customer service to join us and in return receive excellent benefits, training and ongoing career development opportunities within our National Enquiry Centre or across the wider business.

The National Enquiry Centre is Ramsay UK’s central customer service hub and is the heart of our business. Open from 8am – 8pm Monday to Friday and 9am – 2pm Weekends, our dedicated advisors provide telephone, email and web support to our patients and pride themselves on delivering a seamless and positive customer experience.

About us

Ramsay Health Care UK is a well-established global hospital group with over 60 years’ experience. We are a global provider operating in 11 countries with 77,000 staff who treat 8 million patients each year. It is well respected within the healthcare industry and is one of the leading providers of independent hospital services in England. We are well known for our strong, long-standing relationship with the NHS.

We love people with a positive, “can do” attitude who want to make a difference in their work. "Our employees are Ramsay." The skills and commitment of our employees forms the basis for our success.

We know our people are our greatest asset, our business is growing and we would like you to join us. “The Ramsay Way” culture recognises that people – staff and doctors – are Ramsay Health Care’s most important asset and this has been key to our ongoing success.

We are proud of our ‘Speak Up for Safety’ programme and ensure that the patient is at the heart of everything we do. Join us and have more ‘Time to Care’.

We are committed to equality of opportunity for all.

We value your application and welcome any questions you may have prior to applying. Please be advised that we reserve the right to close our advertisements prior to the announced closing date to ensure a quality recruitment process.

It’s more than what we do, it’s who we are. Everything we do is about striving to deliver the best care. And it's a belief that's as true today as it was when we welcomed our first patients in 1964.

“The Ramsay Way” culture recognises that our people are our most important asset and this has been key to our ongoing success.

We are proud to support the UK’s Armed Forces and Reservists and have already achieved the Silver Award as part of the MOD’s Armed Forces Covenant Employer Recognition Scheme. The scheme recognises employers who actively support Defence while encouraging other organisations to adopt the same behaviours in their workplace. As a company we are committed to supporting the wider Armed Forces community and this includes our staff as well as our patients.

We are committed to equality of opportunity for all. This position is subject to background and DBS checks.