Customer Service Advisor

www.findapprenticeship.service.gov.uk - Jobboard; Chatham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A community-focused housing organization in Chatham is seeking a dedicated Customer Service Advisor to be the welcoming first point of contact for customers through various communication channels. The ideal candidate should have experience in a contact centre, strong communication skills, and a commitment to providing excellent customer service. Join a supportive environment where your development is prioritized and contribute to meaningful community service.

Responsibilities

• Handle high volumes of contact centre calls and digital inquiries.
• Resolve most issues at first point of contact with professionalism.
• Support customers with repairs, payments, and tenancy advice.
• Encourage use of self-service and digital tools.
• Record all customer interactions clearly and respectfully.

Skills

Experience in a contact centre or customer-facing role

Strong listening and communication skills

Confidence with Microsoft Office and business systems

Patience and resilience

Sensitivity to diverse customer needs

Commitment to continuous learning and improvement

Job description

Job Advert

Join #teammhs as a Customer Service Advisor

Are you passionate about delivering brilliant service in a contact centre? Do you want your work to genuinely make a difference to
people’s lives in your community? Then this could be the perfect fit for you.

At mhs homes, we're looking for a dedicated Customer Service Advisor to be the welcoming first point of contact for our
customers—by phone, email, face-to-face and online. With your experience and empathy, you’ll help resolve a wide range of queries
from repairs and rent payments to tenancy questions and moving home.

You’ll be a champion for great service, listening closely, responding with care and working with colleagues to get things right
first time. Every customer interaction is a chance to build trust, demonstrate our values, and improve how we serve our
communities.



What you’ll be doing:

* Handling high volumes of contact centre calls and digital enquiries
* Resolving most issues at first point of contact with professionalism and empathy
* Supporting customers with repairs, payments, tenancy advice and more
* Sharing feedback and helping to improve services
* Encouraging use of self-service and digital tools
* Recording all customer interactions clearly and respectfully




What you'll bring:

* Experience in a contact centre or customer-facing role
* Strong listening and communication skills
* Confidence with Microsoft Office and business systems
* Patience, resilience and sensitivity to diverse customer needs
* A commitment to continuous learning and improvement



It’s desirable (but not essential) if you’ve used CRM software or worked in social housing before.

Why mhs?

We’re more than housing—we’re a purpose-driven team focused on people and communities. You’ll join a supportive environment where
your voice matters and your development is taken seriously.

Ready to make a difference with us? Apply today and help shape what great customer service looks like.