Customer Service Advisor

Dx Freight; Catbrain; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading logistics services provider in Catbrain, England is seeking Customer Service Advisors to handle customer queries and provide exceptional service. This role emphasizes teamwork and proactive communication with service centres. The ideal candidate should have customer service experience, strong communication skills, and a desire for career progression. Benefits include competitive pay, health plans, and enhanced maternity/paternity leave.

Benefits

Competitive Rates of Pay

Company Funded Health Cash Plan

Holidays: 20 days increasing with length of service + bank holidays

Long Service Recognition scheme

Enhanced Maternity & Paternity

Company Pension Scheme

Life Assurance

Employee Assistance programme including 24/7 Virtual GP

DX Discounts Portal

Excellent opportunities for career progression

Qualifications

• Experience in customer service or a related field.
• Strong communication skills and a passion for customer satisfaction.
• Ability to work as part of a team.

Responsibilities

• Receive and handle all inbound customer queries and manage through to resolution.
• Work as part of a team to ensure great customer service delivery.
• Engage proactively with service centres to action customer requirements.

Job description

Overview

Our Customer Service Advisors live our customer promise - Delivered Exactly - by delighting our customers each and every time. This role, through proactive and timely actions, provides fantastic service to a wide range of interesting and demanding customers. Working alongside our operational and account management teams you will be able to positively influence our customers' needs and resolve any potential issues.

We are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland delivering the important things in life. DX Freight provides next-day or scheduled delivery services for parcels and freight, as well as comprehensive logistics solutions, including warehouse management and the operation of customer-liveried vehicles. Our brand is what we do every day and our values set the tone for how we want our colleagues to go about their business of delivering the Delivered Exactly promise. What will it feel like to be part of our team? At DX we know our people are our foundation of success. We are passionate about you developing your career with us; if this is part of your plan too, DX will provide the training and the opportunities! Whatever you choose, you will work with a great bunch of people who are focused on meeting the DX Delivered Exactly promise.

We look forward to hearing from you

Responsibilities

• Receive and handle all inbound, internal and external customer queries and manage through to resolution for specific customer accounts
• Action all customer queries in line with the required processes and service level agreements
• Work as part of a team to ensure great customer service delivery - every time
• Engage proactively with service centres to ensure customer requirements are received and actioned
• Recognise and deal with queries, requests and problems in line with our customer account requirements
• Identification and action of escalation issues
• Undertake any other customer account support duties as required

Benefits

• Competitive Rates of Pay
• Company Funded Health Cash Plan
• Holidays: 20 days increasing with length of service + bank holidays
• Long Service Recognition scheme
• Enhanced Maternity & Paternity
• Company Pension Scheme
• Life Assurance
• Employee Assistance programme including 24/7 Virtual GP
• DX Discounts Portal
• Excellent opportunities for career progression and more!!

We look forward to hearing from you