Customer Service Advisor

Sunbelt Rentals UK & Ireland; Carlisle; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading equipment rental provider in Carlisle is seeking a Customer Service Advisor to deliver exceptional service and build strong customer relationships. The ideal candidate has experience in a customer service role and is comfortable communicating via phone and email. This position offers a flexible rewards package, generous holiday allowance, and opportunities for personal growth in a hands-on environment.

Benefits

Generous holiday allowance

Life assurance

Retail discount scheme

Employee recognition awards

Company pension scheme

Qualifications

• Experience in a customer service environment.
• Ability to use initiative to improve customer experience.
• Familiarity with upselling and customer engagement.

Responsibilities

• Deliver best-in-class customer service.
• Manage customer inquiries from enquiry to post-hire feedback.
• Build relationships with regular customers and improve service.

Skills

Communication skills

Customer relationship management

Problem-solving

Job description

Overview

CUSTOMER SERVICES - IT’S A PEOPLE THING

Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes and yes, there’s a place in our Customer Service team for you.

It’s not about what you know. It’s who you are. As a Customer Service Advisor you’ll be doing one of the most important jobs in our business looking after our customers. Which means building relationships, getting to know what they do, how they do it, and most importantly, how we can help them do it better.

In the role of a Customer Service Advisor you'll be responsible for delivering a best-in-class service whilst using product knowledge and expertise to maximise upselling opportunities. Your days will be spent communicating with customers on the telephone, via email and responding to website requests. You’ll manage an order from enquiry to post-hire feedback, taking ownership of the customer journey and building relationships with regular customers. You’ll enjoy thinking on your feet and using your initiative to ensure we deliver the very best experience for our customers and that we continue to improve our service.

This would be a fantastic opportunity for individuals from a customer service environment, ideally with industry experience, who would like to see and feel the impact of their work in a hands-on, highly operational, service-focused business.

What can we offer you in return? You’ll be joining a highly successful FTSE100 company, the UK’s largest equipment rental provider. We provide an Industry leading flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards and a great Company pension scheme.