Customer Service Advisor

BT Group; Cardiff; On-site; GBP 25,000 - 26,000; Full time

Job summary

A leading telecommunications company in Cardiff is looking for a Customer Service Technical representative. You will assist customers with broadband queries and provide support over the phone. The ideal candidate should have strong problem-solving skills and the ability to build relationships. This role offers a competitive salary and flexible working options to help balance personal responsibilities.

Benefits

Salary increase after 8 months

Online GP access

Paid carer's leave

Family leave benefits

Discounts on EE & BT products

Career development support

Season ticket travel loan

Volunteering days

Optional private healthcare and dental

Qualifications

• Ability to solve problems and support customers effectively.
• Natural helpfulness and calm demeanor.
• Willingness to learn and adapt to new technologies.

Responsibilities

• Assist customers with broadband-related queries over the phone.
• Provide ownership in troubleshooting technical issues.
• Support customers through flexible working arrangements.

Skills

Problem-solving

Customer relationship building

Adaptability

Job description

Overview

Where: 3 Capital Quarter, Tyndall Street, Cardiff, CF10 4BZ

Full Time: 37.5 hours per week

Hourly Rate: £12.82

Why this job matters

Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferable skills to succeed in a Customer Service Technical role with EE.

Why not use your skills to make a difference and join our Broadband Technical Team in Cardiff. You’ll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership, you’ll be there for the customer supporting them all the way.

You don’t need specific experience to join us. Provided you’re naturally helpful, calm, and can build relationships – we can train you on the rest.

We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include allowing you to schedule your own breaks and banking time, and the option of occasional home working.

What’s in it for you?

• A great starting salary of £25,087 rising to £25,684 after 8 months, this is pro rata for part time
• Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
• Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
• Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
• Hug e discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
• Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
• Season Ticket Travel Loan – giving you funds to pay for your travel to and from work up front, making a difference where it counts.
• Volunteering days, so you can give back to your local community.
• Optional Private Healthcare and Dental, to protect you and your family.

On top of all that, we’ve got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?