Customer Service Advisor

CONNELLS SURVEY AND VALUATION; Cardiff; On-site; GBP 30,000 - 50,000; Full time

Job summary

A prominent estate agency in Cardiff is seeking a Mortgage Advisor. You will build relationships, attract new customers, and guide them through mortgage services. The ideal candidate should possess a Full CeMAP qualification, strong customer service skills, and be adaptable in a target-driven environment. Competitive salary and comprehensive training offered.

Benefits

Competitive salary

Superb training and development programme

Uncapped commission

Quality and Loyalty Bonus

Group Discounts on Property Services

Qualifications

• Experience generating new business in a target driven environment.
• Outstanding customer care and service experience.
• Resilient, organized, numerate, and detail-oriented.

Responsibilities

• Build relationships with Estate Agency teams to provide training and support.
• Attract new customers and business in a result-driven environment.
• Guide customers through the entire mortgage service.

Skills

Customer service experience

Business development

Communication skills

Detail-oriented

IT literacy

Education

Full CeMAP or industry equivalent qualification

Tools

MS Office

Email systems

Job description

Overview

Mortgage Advisor

Baistow Eves Estate Agency are looking for a Mortgage and Protection Advisor to join them in Canterbury.

You will need to be adaptable, self-motivated and comfortable working in a fast paced, target driven environment.

What we offer

What can we offer you as our Mortgage and Protection Advisor..

• Competitive Salary
• Superb training and development programme with career progression opportunities
• Uncapped commission
• Leads generated from our colleagues in Estate Agency
• Quality and Loyalty Bonus
• Group Discounts on Property Services

Main responsibilities

• Building relationships with the Estate Agency teams in order to provide training and support.
• Attracting new customers and business, whilst being motivated to achieve professional goals within a result-driven environment.
• Being able to walk our customers through the entire mortgage service, including providing advice on a range of products and services to meet customer needs.
• Taking part in regular branch meetings to discuss best practice and build lasting relationships.

Skills and experience required

• Full CeMAP or industry equivalent qualification.
• Able to generate new business in a target driven environment
• Outstanding customer care / customer service experience
• Resilient, positive, organised, numerate and detail oriented
• Excellent verbal and written communication skills
• IT literate (MS Office, internet, email systems)
• A Full UK driving license and access to your own vehicle

Countrywide Mortgage Services are part of the Connells Group, one of the largest and most successful estate agency and property services providers in the UK. Founded in 1936 and with a network over 1,250 branches, the Group combines residential sales and lettings expertise with a range of services including new homes, mortgage services, surveying, conveyancing and more!

Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

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