Customer Service Advisor

AXA UK; Cardiff; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join a leading insurance company as a Customer Service Advisor, acting as a key support during customers' claims processes. This hybrid role, offering competitive remuneration and comprehensive training, is perfect for those passionate about delivering excellent customer service. You'll contribute significantly to customer recovery while enjoying a supportive and inclusive company culture with continuous professional development.

Benefits

Competitive salary based on skills and experience

Self Invested Personal Pension Scheme (SIPP)

25 days holiday plus bank holidays

Flexible working from office or home

Private healthcare plan

Life assurance

Employee assistance programme

Discounts on various products and services

Qualifications

• Experience in a customer service role is desired.
• Good communication skills required for interacting with various stakeholders.

Responsibilities

• Be the first point of contact for customers at the start of their claim journey.
• Handle calls related to home emergencies and property damage claims.

Skills

Excellent communication skills

Experience in a customer service office environment

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

Certified as a Great Place to Work

Fortune Best Workplaces in Financial Services & Insurance

Customer Service Advisor

Be the calm voice claimants rely on to get their lives back on track.

Job Location: UK wide, hybrid

Job Type: Permanent

Remuneration: Competitive salary taking into account skills, experience and qualifications.

We have an exciting opportunity for Customer Service Advisors across the UK.

Are you ready for a new challenge and passionate about delivering top-notch customer service? Join our incident response team as the first point of contact for customers at the start of their claim journey. You will handle calls about home emergencies requiring immediate attention or more substantial property damage claims.

This role is perfect for individuals from motor FNOL roles, insurance administrators, or coordinators looking to transition into property claims handling. It's also ideal for anyone from an insurance background wanting to move into property or those keen to enter the industry.

Join our global business and be part of a dynamic, inclusive team. No prior experience is necessary as full training will be provided. We are looking for dedicated and passionate customer-focused colleagues to join our 24/7, 365 days a year telephone-based team.

We are currently recruiting for a range of shifts include part time evening and weekends or our full time flexi shifts.The core hours are between 8am-8pm on flexi shifts. This means that you will work a 7-hour shift Mon-Sunday between 8am-8pm 5x days per week. You will know your shift patterns at least 6 weeks in advance.

The skills you will have when you apply:

• Experience in a customer service office environment
• Excellent communication skills: You'll speak with and write to policyholders, insurers, contractors, and more.

The skills that will be developed once working:

• We will provide all the Sedgwick specific training you need to thrive in this role

What we’ll give you for this role:

Remuneration & more

• Competitive salary taking into account skills, experience and qualifications
• A Self Invested Personal Pension Scheme (SIPP)
• Holiday allowance of 25 days plus bank holidays
• Flexible working from our office or your home

Health & Support

• Private healthcare plan (including pre-existing conditions)
• Life assurance
• Group Income Protection

Other benefits

• Voluntary benefits – green car scheme, dental cover, cycle to work scheme, season ticket loan, welling and digital GP applications
• Employee assistance programme for employee wellbeing
• Discounts on various products and services

This isn't just a position, it's a pivotal role in shaping our industry

At Sedgwick, not only will you be working behind the scenes for some of the UK's most trusted insurance brands helping to resolve millions of claims every year, you'll also be an architect of tomorrow's insurance landscape with Sedgwick University. Our proprietary offering is the most comprehensive training and development program in the industry with more than 15,000 courses on demand, training specific to roles, and opportunities to continue your formal education – all available to you starting from your very first day.

You'll join a community passionate about making a difference, where every role contributes to a larger mission; protecting people and businesses. This isn't just a job; it's an opportunity to shape the future of insurance.

Next steps for you:

Think we'd be a great match? Apply now –we want to hear from you.

If you’re unsure whether you have all the skills needed then do apply –we are looking for all backgrounds from seasoned professionals to those returning to the workforce, and everyone in-between.

Not only that, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.

After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person).

#LI-HYBRID

Sedgwickis an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.