Customer Service Advisor

CONNELLS GROUP; Cardiff; On-site; GBP 20,000 - 30,000; Full time

Job description

Customer Service Advisor

We’re looking for a highly motivated Customer Service Advisor to complement our fantastic team in our Lettings Support Centre in Wenvoe, Cardiff. As a Customer Service Advisor you will provide property management and tenancy administration support services to branches, landlords and tenants.

We offer a clear, defined career path, support to study for relevant job qualifications and a fantastic reward and recognition scheme, all wrapped up in a fun and positive working environment.

What’s in it for you?

1. Support in training towards ARLA – NFOPP qualifications (additional £1,000 on basic salary once qualified)
2. Industry leading training and development
3. Demonstrable career ladder
4. Opportunities for progression
5. Collaborative, rewarding and fun environment
6. Team incentives

Key responsibilities of a Customer Service Advisor:

The main purpose of your role is to provide a property management and tenancy administration support service to branches, landlords and tenants. You will also co-ordinate and liaise with contractors to ensure repair/maintenance works are carried out in time and to agreed standards and co-ordinate and arrange relevant statutory safety checks.

Skills and experience required to be a successful Customer Service Advisor:

1. Outstanding Customer Service skills
2. Solid administration skills
3. Resilient, positive, numerate and detail oriented
4. Organised and able to prioritise workload in a fast-paced environment
5. Excellent verbal and written communication skills
6. IT literate (MS Office, internet, email systems)

Benefits:

1. Aviva Digicare + workplace / Car leasing and cycle to work scheme
2. Colleague discount scheme / Perks at work / Gym discounts
3. Life assurance / Workplace pension scheme

Connells Group is one of the largest and most successful estate agency and property services providers in the UK. Founded in 1936 and with a network of over 1,250 branches, the Group combines residential sales and lettings expertise with a range of services including new homes, mortgage services, surveying, conveyancing and more!

Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

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