Customer Service Advisor

Legal & General; Cardiff; Hybrid; GBP 25,000; Full time

Job summary

A leading financial services company in Cardiff is seeking a Customer Service Advisor to manage customer queries and build strong relationships. The role requires strong communication skills and a genuine passion for helping others. The company offers a competitive salary of £24,525, with benefits including a performance bonus, generous pension contributions, and flexible working options.

Benefits

Performance-related bonus plan

Generous pension contribution

Healthcare plan

At least 25 days holiday

Electric car scheme

Discounts on products

Qualifications

• A genuine passion for helping people and delivering great service.
• Previous customer service experience is helpful but not essential.
• Willingness to learn and grow within a supportive environment.

Responsibilities

• Managing customer contact across various channels.
• Investigating and resolving customer complaints.
• Identifying opportunities to retain business and generate leads.

Skills

Strong communication skills

Empathetic approach

Adaptability

Proactive mindset

Tools

Microsoft Office

Job description

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Job Description

We’re recruiting for a Customer Service Advisor to join us. We’re offering a competitive base salary of £24,525 for this Hybrid role.

What you'll be doing:

• Managing customer contact across various channels, focusing on more complex queries
• Supporting vulnerable customers by understanding their individual needs and circumstances
• Delivering fair outcomes and building strong, lasting customer relationships
• Using internal systems to provide a seamless and compliant customer experience
• Sharing feedback and ideas to improve our services, products, and processes
• Investigating and resolving customer complaints with care and professionalism
• Identifying opportunities to retain business and generate leads
• Taking ownership of your personal development and career progression

Qualifications

• A genuine passion for helping people and delivering great service
• Strong communication skills with an empathetic and authentic approach
• Ability to adapt your style to suit different customer needs and situations
• Confidence using computers and familiarity with Microsoft Office
• A team player who enjoys collaborating and supporting others
• Previous customer service experience is helpful but not essential
• A proactive mindset with a focus on getting things right first time
• Willingness to learn and grow within a supportive environment

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:

• The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes
• Generous pension contribution
• Life assurance
• Healthcare Plan (permanent employees only)
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
• Competitive family leave
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
• There are many discounts we offer – both for our own products and at a range of high street stores and online
• In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart

Additional Information

At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all. If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time, term-time, and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can.

It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential, and connection to our purpose.