Customer Service Advisor

EE; Cardiff; On-site; GBP 25,000 - 26,000; Full time

Job summary

A leading telecommunications provider in Cardiff seeks a Customer Service Billing representative. You will assist customers with their accounts and aim for positive outcomes. This full-time position offers a competitive salary starting at £25,087, with opportunities for career development and various benefits, including flexible working arrangements and support for family leave.

Benefits

Great starting salary with incentives

Online GP access for family

Paid carer's leave

Family Leave with full pay

Discounts on EE and BT products

Career development support

Season Ticket Travel Loan

Volunteering days

Optional Private Healthcare and Dental

Qualifications

• Wealth of life experience and transferrable skills suitable for a Customer Service Billing role.
• Ability to discuss accounts with customers and work toward a positive outcome.

Responsibilities

• Speak with customers over the phone about their account.
• Listen to customer needs and work together for the best outcome.

Skills

Life experience

Customer communication

Job description

Overview

Full time: Permanent

Salary: £25,087 rising to £25,684 at 9 months in role, plus incentives

Hourly Rate: £12.82

Location: Cardiff

Are you someone that has a wealth of life experience which could help you navigate challenging situations? This could be resilience from raising a family, or the life skills you’ve built up from years of building relationships with those around you. If so, you have the transferrable skills to succeed in a Customer Service Billing role with EE.

Responsibilities

We need people like you to speak with our customers over the phone about their account, listen to their needs and work together to find the best possible outcome.

Flexibility

We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.

What’s in it for you?

• A great starting salary of £25,087 rising to £25,684 after 9 months in role, plus incentives
• Online GP – Giving you access to a GP via telephone or video 24/7 for you and your immediate family, fully funded by us
• Market leading paid carer’s leave, up to 2 weeks off for carers to support colleagues who are caring for family or friends who are disabled, ill or elderly
• Family Leave - Equalised maternity, paternity, and adoption leave with 18 weeks full pay and 8 weeks half pay in the first year
• Huge discounts of EE and BT products including your Mobile and Broadband
• Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want
• Season Ticket Travel Loan – Giving you funds to pay for your travel to and from work up front, making a difference where it counts
• Volunteering days, so you can give back to your local community
• Optional Private Healthcare and Dental, to protect you and your family

Qualifications

• Wealth of life experience and transferrable skills suitable for a Customer Service Billing role
• Ability to discuss accounts with customers and work toward a positive outcome